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Business details : HPS – Lifecycle Solutions & Services
Position : Engineer - Services
Qualifications : B.E- Instrumentation/ Electronics
Base Location : Mumbai
Job Profile - Field Service Engr II

Description

· Engineer should have minimum 5-8 years of experience working on DCS/PLC/Scada system
· Engineer is expected to carry out preventive maintenance / corrective / emergency maintenance visits at customer sites on DCS/PLC/SCADA systems
· Preventive Maintenance –Backup, Modification, Report Submission, Supervision of system Cleaning of existing running system.
· Corrective Maintenance – Restoring the system from any faults in the system
· Shutdown Maintenance
· Possess fluent oral & written communications skills
· PC troubleshooting and Networking
· Documentation - 40 % documentation is involved
· Knowledge of DCS and PLC with a hands-on experience.
· Matured skills in independent troubleshooting / problem resolution on these platforms.
· Understand customer needs & extend Service Support at site / remote for prompt issue closure ensuring adherence to Honeywell Process and Quality matrices.
· Build, Develop & Sustain Customer relationships with effective Customer management.
· Should be able to plan site visits as per agreed SLAs with customer.
· Required travel 70% to 80% of the time anywhere in Maharashtra
· Be available 24x7 for support during exigencies.
· Candidate will have to keep himself technically updated by completing the assigned trainings.
· The candidate will need to Build, Develop & Sustain Customer relationships with effective Customer management.
· The job will involve Executing Service projects and migrations and will demand long stay at customer sites.
· Execute Service projects and migrations
· Identify prospects, conduct pre-sales site assessment, and develop them into firm leads.
· Constantly probe opportunities for migrations, add-ons & work seamlessly with customers to reduce their pain areas by pitching-in the right solution
· ISO, HSE, commercial guidelines and all Honeywell Process compliance is must.
· Be a single point contact for all customer needs for designated customers.
· Added advantage if knowledge of Honeywell System
· Must be willing to serve and be deputed as Site Support Specialist (Resident support Engineer) 24x7, 365 days.
· Ready to work on ONGC Platforms (Offshore) for upto 45 Days per visit on rotation basis
· Ready to work on other western region sites (Maharashtra, MP etc) as a ‘Service Engineer’ when not as Site Support Specialist (Resident Support Engineer).
· Office Process should be followed timely and accurately.
· Politeness and good communication skills are required during interactions.
· Leave process and frequency should be followed as per the standard regional process.

WE VALUE

• Previous industry experience
• Previous technical/installation experience
• Previous customer service experience
• Good written and oral communication
• Advanced Degree
• Good presentation skills

Additional Information

• JOB ID: req483765
• Category: Customer Experience
• Location: Floor No : 7 , Jogeshwari, Vikhroli Link Road,Mumbai,MAHARASHTRA,400072,India
• Nonexempt