Plan, organize, and write customer documentation for hardware and software products. Work closely with product development teams to research and understand technical information about the product to write customer documentation for the appropriate audience. Support documentation plans and document outlines; defining audience, determining task list, identifying technical information requirements. Work with outside translation providers to coordinate translated documents. Discover and drive innovative Tech Communication initiatives, which may include developing strategies for intelligent content, content management, and translations. Monitor delivery of documents to ensure they are on time and on budget

Key Responsibilities

• Write Technical Documents
• Edit Technical Documents
• Acquire Subject Knowledge
• Support Production of Technical Materials
• Client Support

WE VALUE

• Experience working in an Agile environment
• Experience working with Adobe Frame Maker, Acrobat, Illustrator and more
• Familiarity with topic-based authoring, structured content, DITA publishing
• Good team and communication skills
• An ability to take initiative and work with limited direction

Additional Information

• JOB ID: req478384
• Category: Customer Experience
• Relocation Tier:
• Security Clearance:
• Aviation Authority (FAA for US):
• Band: 03
• Referral Bonus: 0
• Requisition Type: Standard Requisition
• US Citizenship:
• FLSA Statement:
• FLSA CODE: Nonexempt