Join a team recognized for leadership, innovation and diversity

Customer Experience Specialist (Hybrid work model - 3 days from office and 2 days from Home).

Honeywell

We provide performance chemicals and materials, process technologies, and automation controls. By supporting the global transition towards renewable energy and low-carbon economy, we’re accelerating a more sustainable future to help change the world. As pioneers of automation control, we understand complex industrial facilities, and how to create high-quality and high-performance chemicals and materials.

Safety, sustainability, and digitalization powering the future of chemicals, materials, and energy.

Key responsibilities

• Processes a wide variety of maintenance related activities between Honeywell and customers: records, changes in the list of equipment or obligations covered by the contract (escalations), cancellations, re-registrations
  
  
• RQB - reactive quoted: creation, re-creation, additions and deductions; Operates changes according to process requirements in various existing records; Filters and signals the incomplete or wrong requests it receives, insists on quality observation (Obtain additional clarifications, missing documents / information where needed in time)
  
  
• Creating project structures, always taking into account the need for different cost allocations (including changes, creation of new activities, and the "finalized" technical setting), according with the documented customer requirements, Processes changes in project structures or orders, depending on the requests received
  
  
• Creates Field Citrix work order (field operational planning)
  
  
• Handles customer configuration requests (creating, modifying, extending and creating links; Fulfills the role of a "quality controller" in a constant and proactive way: filters and signals the incomplete or wrong requests it receives, insists on quality observation (Obtain additional clarifications, missing documents / information where needed)

Key skills and qualifications

• Fluent in English (C1) and Spanish (C1) - must have
  
• Min. 1-year experience in the Customer Services field, preferably with expertise in SalesForce
  
• Ability to work on multiple tasks simultaneously and address all aspects of customers’ problems/needs/requests
  
• Good verbal and written communication skills
  
• Readiness to work shifts

Our offer

• Competitive Salary regularly increased based on your performance;
  
• 25 vacation days per year, plus extra days off for life's special events
  
• We provide meal vouchers;
  
• Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)
  
• Medical Insurance Plan paid by the company
  
• Recognition & referral bonus programs
  
• Comprehensive induction, ongoing training and development to set you up for success
  
• In-house and external learning platforms (Udemy) to continue to expand your skills
  
• Work experience opportunities to help you grow your career with us
  
• Global employee networks to help you connect and group
  
• Employee Assistance Program - Free and confidential service to help with anydifficulties regarding work, life and personal or family matters
  
• Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment
  
• Frequent Employee Engagement activities fostering an inclusive and diverse work environment
  
• 3 + 2 hybrid work arrangement to support your work-life balance

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#TheFutureIsWhatWeMakeIt #LI-Hybrid

Additional Information

• JOB ID: HRD252604
• Category: Customer Experience
• Relocation Tier: Not Applicable
• Security Clearance:
• Aviation Authority (FAA for US):
• Band: 02
• Referral Bonus: 840
• Requisition Type: Standard Requisition
• US Citizenship:
• FLSA Statement:
• FLSA CODE: Nonexempt