Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues.
Key Responsibilities
Responsible for providing Remote Service Support for Honeywell applications and products at customer locations for direct customers and Honeywell Chanel Partner customers.
Responsible for delivering day-to-day remote service operations under the supervision of the HBOC service supervisors.
Responsible to deliver 24/7/365 Fixed Night Shift - Alarm Monitoring, Online/ Telephone support, Remote Adjustment and Fault Finding with Resolutions.
The role will deliver remote preventative maintenance tasks based on the schedule and corrective maintenance.
Responsible to deliver day to day task defined as part of skill matrix including goals.
This role requires 5-7 years of experience in the specific domain or any automation industry.
Act as an escalation point for customers & sites and HBOC L1 Professionals.
Facilitate issue identification and analysis.
Investigate and resolve technical issues.
Track requests resolution.
Provide technical training.
Build relationships with customers.
Test products & software.
Develop and share knowledge.
Remote Engineer responsible for providing basic BEMS support to Customers and Field Engineers.
HBS Productivity Tools.

YOU MUST HAVE
Bachelor's degree in Instrumentation, Electronics or equivalent Engineering/Technical Degree or Equivalent Qualifications and Advanced Level knowledge of Building Management Systems.
3-5 Years’ Experience in BMS Systems Field commissioning, BMS system engineering design OR similar kind of experience in a Technical Support Roles.
Strong understanding and knowledge of industry standards and protocols (BACnet, Modbus, OPC, Lonwarks, APIs etc)
Honeywell and 3rd party technologies/applications with Honeywell’s OT/ Enterprise Applications and Connected Services.

WE VALUE
Experience in BMS systems like Niagara N4, Vykon, IQVision, Trend, Alerton, FORGE, EBI etc.
Extensive customer facing experience.
Experience in the BMS industry is preferred.
Excellent interpersonal and verbal & written communication skills
Strong continuous improvement mindset, strong leadership impact
Experience with Salesforce.com and SharePoint

Additional Information

• JOB ID: HRD245727
• Category: Customer Experience
• Location: 56 & 57 Hadapsar Industrial Estate,Pune,MAHARASHTRA,411013,India
• Nonexempt