Join a team recognized for leadership, innovation and diversity

We have an opportunity for a Customer Experience Specialist to join us at Honeywell in Bucharest.

As a Customer Experience Specialist here at Honeywell, you will play a crucial role in ensuring exceptional customer satisfaction. You will be responsible for delivering a seamless and personalized experience to our customers, addressing their inquiries, resolving issues, and providing product recommendations. Your goal will be to exceed customer expectations and build strong relationships with our valued clients. You will report directly to our Customer Experience Manager and you'll work out of our City, State location on a Hybrid work schedule. In this role, you will impact the overall customer experience by providing timely and accurate information, identifying opportunities for process improvement, and collaborating with cross-functional teams to enhance customer satisfaction.

Key responsibilities:

• Answer to customer inquiries and provide assistance via phone, email, and chat
• Resolve customer issues and complaints in a timely and satisfactory manner
• Provide product recommendations and information to customers
• Collaborate with internal teams to address customer concerns and improve processes
• Maintain accurate records of customer interactions and transactions

You Must Have:

• Strong communication and interpersonal skills
• Excellent problem-solving abilities
• Ability to work in a fast-paced and dynamic environment
• Customer-centric mindset
• Student in final year

We Offer:

• Market-specific training and ongoing personal and professional development with support of experienced leaders
  

• Access to modern tools, technologies, and innovative work environments.
  
• Extra-week of holiday, semi-flexible working hours
  
• Benefit portfolio including meal allowance, pension insurance, Benefit Plus Cafeteria program, discounted phone tariff, Multisport card for free or discounted access to sports and leisure facilities, global partnership and discounts and more

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

EMEAUR

#Li-Hybrid

Additional Information

• JOB ID: req465544
• Category: Customer Experience
• Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
• Nonexempt