Innovate to solve the world's most important challenges

Having good Technical Knowledge in Fire Alarm System, CCTV System, Access control system and BMS Systems .Should be able to Interact with Client and Operation Teams. Accountable for arrangement of spares, Consumables items as per the contract. Day to Day Interaction with HW Internal team for Billing, Engineering Team and Sourcing team. Preparing and Maintaining records of Preventative & breakdown maintenance. Billing and Payment follow-up with Client. Competent mapping and Training to team members. Developing maintenance plans, implementation plans, test plans and final reports.

• Service bank growth and revenue enhancement
• Drive customer satisfaction parameters.
• Drive safety protocols at site.
• Planning & execution of Preventive Maintenance jobs on time (100% compliance to operational parameters)
• To ensure 100% compliance on Service Level Agreement (SLA), OTA & OTC
• Handling a team of Service Engineers on HAIL/ Subcontract payroll.
• Technical skills:
• FDA, CCTV, ACS, BMS, PA, IBMS etc.
• Achieving Order Booking, Revenue & Collection plan every month
• Skills/Qualifications: - Ability to handle a team of Engineers on HAIL/ Subcontract payroll.
• Team player, Effective communication skills, Customer facing, Result oriented & hard working

Qualifications:

Minimum 2-4 years of experience in similar domain.

Essential - Diploma (Electronics/ Electrical/ Instrumentation/ Mechanical)

Desired - BE (Electronics/ Electrical/ Instrumentation/ Mechanical)

WE VALUE

• Previous industry experience
• Previous technical/installation experience
• Previous customer service experience
• Good written and oral communication
• Advanced Degree
• Good presentation skills

Additional Information

• JOB ID: HRD243618
• Category: Customer Experience
• Location: 12F, Godrej Waterside DP5, DP Block, Sector,Kolkata,WEST BENGAL,700091,India
• Nonexempt