The HR Services (HRS) organization is a critical component of the HR Function, delivering a portfolio of human resources (HR) shared services to Honeywell managers, employees, dependents, and retirees in support of all businesses globally.
This role is part of high visibility Digital HR Technology team which provides employee self-service capabilities as well as HR Service Delivery management. You will influence change and own responsibility for prioritizing requests through Agile methodology and manage the stakeholder relationship for deployment of tech solutions. Your expertise in Service-Now and HR processes will ensure a seamless user experience and efficient HR service delivery.

In this role, you will impact the organization by streamlining HR processes, improving employee self-service capabilities, and enhancing the overall HR experience for our employees.

Specific responsibilities include: -

Serves as key liaison with IT technical resources and customer from functional areas related to the HR Solutions (ServiceNow, Oracle HCM).
Configure and customize the Service-Now HR portal to meet the needs of the HR team and employees
Collaborate with HR stakeholders to gather requirements and translate them into technical solutions
Develop and maintain HR workflows, forms, and knowledge articles within the portal
Ensure data integrity and accuracy within the HR portal
Provide technical support and troubleshooting for HR portal users
Stay up-to-date with Service-Now platform updates and best practices
Initial troubleshooting analysis for HR systems
Regularly audits data to uncover data integrity issues and/or opportunities for process improvements
Creating and modifying dashboards and reports
Updating all training materials
Lead the testing efforts with customers and regional business analysts in support of all sprint releases
Develops ad-hoc reports and performs data analysis