Design solutions to drive safe living and quality of life

As a Client Support Associate here at Honeywell, you will play a crucial role in providing exceptional support to our clients. You will be responsible for resolving customer inquiries, providing technical assistance, and ensuring customer satisfaction. Your strong communication and problem-solving skills will be essential in delivering a high level of service to our clients.

You will report directly to our Head of Support, Supra and you'll work out of our Toronto, Ontario location.

In this role, you will resolve client issues, build cross-functional relationships, write documentation, participate in automation projects, analyze trends, and provide product insights.

KEY RESPONSIBILITIES

• Simplify complex concepts into end user friendly language and be concise in exchanges with clients and internal parties
• Shape the client experience by engaging with and resolving client issues asynchronously
• Build strong cross-departmental relationships; be the voice of the customer in internal meetings
• Juggle competing responsibilities and deliver on assigned automation projects with strong organization and timeliness
• Tackle unexpected technical and client issues professionally and promptly
• Track process gaps; present well-thought-through solutions to improve upon these
• Analyze data trends to assist in optimizing our support channels and strategies
• Provide insight on product and client experience development
• Ensure that internal and customer-facing knowledge bases are up to date; part of a team responsible to write / edit / enhance documents as the BrokerBay Platform is enhanced every two weeks.

YOU MUST HAVE

• Associate Degree
• 2+ years experience in Customer Service or Client Support

WE VALUE

• Experience in an asynchronous support environment using a ticketing tool such as Zendesk
• Experience working in a Software as a Service (SAAS) Technical Support
• Experience using common digital tools such as Slack, JIRA, Guru, and Office
• Degree in business or languages

Additional Information

• JOB ID: HRD242482
• Category: Customer Experience
• Location: Suite 301 366 Adelaide Street West,Toronto,Ontario,M5V 1R9,Canada
• Nonexempt