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Lead Customer Experience Specialist with German (Hybrid)

Honeywell

Honeywell

Customer Service
Bucharest, Romania
Posted on Wednesday, August 14, 2024

Join a team recognized for leadership, innovation and diversity

Job purpose:

Responsible for the completion of the assigned process related tasks for a specific area, based on language skills and the thorough process knowledge demonstrated on activities performed and the tools used. Will work closely with local field personnel and contribute on a team of highly committed professionals who’s organizational and communication skills provide effective and efficient support to the local business. Takes ownership to ensure the customer receives a high level of service at all times by communicating and by doing the necessary follow-up with customers and internal departments.

Responsibilities:

  • Analyze new contract bookings for compliance to policy/controls/tax. Record necessary information on country specific sites where applicable.
  • Responsible for review of Time & Material work orders including any pre-invoice requirements and working with field personnel to obtain customer required Purchase Order to process invoice
  • Support business with access to customer portals including documentation for new/renewal subscriptions to such sites.
  • Responsible for kaizen process for the team
  • Can be involved in major transitions, working with the CPS team (SAP process specialists) for SAP internal programs, Siebel, Sales Force and other systems that might be deployed

Qualifications/Experience/Knowledge

  • Experience in administrative support
    role
  • 1+ years’ experience with SAP
  • Must be fluent in German and English
  • Analytical and Problem-solving skills
  • Team player
  • Communication skills both verbal and written
  • Customer focused

Our offer:

  • Competitive Salary regularly increased based on your performance;
  • Market-leading Sales performance incentive rewarding your individual achievements;
  • Enjoy 25 vacation days per year, plus extra days off for life's special events
    we provide meal vouchers;
  • Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers);
  • Medical Insurance Plan paid by the company;
  • Christmas and Easter bonuses;
  • Recognition & referral bonus programs;
  • Comprehensive induction, ongoing training and development to set you up for success;
  • In-house and external learning platforms (Udemy) to continue to expand your skills;
  • Work experience opportunities to help you grow your career with us;
  • Global employee networks to help you connect and grow;
  • Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters;
  • In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids;
  • Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment;
  • Your family is growing while working at Honeywell? We congratulate you by offering special bonuses;
  • Frequent Employee Engagement activities fostering an inclusive and diverse work environment;
  • 3 + 2 hybrid work arrangement to support your work-life balance;
  • Flexible working hours;
  • Fresh fruit days in the office.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Additional Information

  • JOB ID: HRD235842
  • Category: Customer Experience
  • Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
  • Nonexempt