Product Manager — Digital Credentials Team

Canadian Digital Service, Service Canada, ESDC

About CDS

We believe that public services should be easy to use, secure, reliable, accessible and inclusive for everyone — especially those most in need — and we want your help!

The Canadian Digital Service (CDS) is part of Employment and Social Development Canada (ESDC). We aim to advance the goals of the Digital Ambition and improve service experiences in the Government of Canada.

About the Digital Credentials team

The Digital Credentials program at CDS will establish digital credentials as a foundational pillar for delivering modern digital services, enabling people to interact with the Government of Canada (GC) with trust, speed and security. Cornerstone initiatives include a GC-wide approach for sign-in and identity verification and a common platform for issuing and verifying digital credentials.

The Digital Credentials team is hiring a Product Manager!

This is a 18-month term position classified as an IT-04 in the Information Technology Group (IT), English essential.

This opportunity is available to individuals currently working within Employment and Social Development Canada (ESDC) in positions across Canada. Should there be insufficient applicants, employees of the federal public service may be considered. Eligible veterans and CAF members may apply.

Principal Duties and Responsibilities:

• Lead a high-performing multidisciplinary product team to design, develop and validate solutions to challenging problems, in alignment with priority objectives.

• Prioritize the product roadmap and backlog based on qualitative and quantitative inputs.

• Collaborate with your team to ship value at the earliest opportunity and constantly help team members to connect their work to the product vision, goals, and strategy as well as to the needs of the users and the organization.

• Define measurable outcomes and goals and report against them to demonstrate progress and challenges.

• Perform competitive and business analysis in order to refine your product strategy.

• Be part of the 24/7 on-call team rotation and manage incidents and post mortems together with your colleagues.

• Embed security and accessibility in an iterative way into your product requirements.

• Communicate with diverse stakeholders in order to understand their needs and environments and communicate the benefits of your product.

• Create and manage stakeholder relationships in collaboration with the Digital Credentials team.

• Report to and maintain alignment with program leadership.

• Maintain product artefacts, including a user story map, risk register, decision log, and tactical plan.

Qualifications:

• Experience leading multidisciplinary teams in the design, development, release and continuous improvement of digital products through the different lifecycle stages.

• Technical experience with modern web applications and digital products.

• Creativity and passion for problem-solving, prioritization and for working in complex environments.

• Ability to build trustworthy relationships with stakeholders and peers and adapt your approach with each of them.

• Proficiency in agile product management techniques, such as writing user stories, prioritizing backlogs, developing roadmaps, defining goals and success metrics and reporting against them.

• Capability to explain technical concepts or decisions to technical and less technical folks alike.

• Ability to demonstrate an inclusive and thoughtful approach to product management and to uphold impact, openness, integrity and fairness.

Additional assets:

• Experience designing and developing authentication or identity management solutions.

• Familiarity with modern DevOps and site reliability engineering concepts.

• Familiarity with Security Assessment and Authorization (SA&A) within the Government of Canada (GC) and obtaining authority to operate.

We recognize that everyone brings skills and experiences to the table and that not everyone “checks all the boxes”. Apply anyway! Tell us why you’re the right fit for the job. Please send us your CV to CDS.Recruitment-Recrutement.SNC@servicecanada.gc.ca with “Product Manager” in the subject line.

We kindly ask you to include your classification and level (e.g., IT-04), as well as your language profile, and indicate whether you are an indeterminate or term employee.

CDS welcomes all applicants, including Veterans and people of all races, ethnicities, religions, sexual orientations, gender identities and expressions, national origins, disabilities, ages, body sizes and including those with diverse households and family commitments. We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information on this page to request specialized accommodation. All information received in relation to accommodation will be kept confidential.