Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud.

We’re transforming the software industry. We’re Flexera. With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com

The Director of Customer Success is a leader responsible for driving customer retention, satisfaction, and growth by managing and developing a team of Customer Success Managers (CSMs). This role focuses on fostering a high-performing team culture through mentorship, empowerment, and operational excellence.

As a key leader, the Director ensures alignment with sales and renewal goals, proactively addresses escalations, and represents the voice of the customer across all Flexera functions. Additionally, the Director leads by example showcasing best practices and setting the standard for excellence within the team.

Responsibilities

• Inspire, lead, and empower a team or CSMs to consistently deliver results

• Build and nurture talent within the team, fostering growth and creating a culture of success

• Achieve retention and growth targets by partnering with the Renewals and Sales teams to deliver value-driven results

• Align resources effectively, plan around obstacles, and address cross-functional challenges

• Monitor and report on key financial and performance metrics, ensuring alignment with organizational goals

• Excel in operational and analytical skills, leveraging a data-driven approach to guide decision-making

• Foster successful and highly collaborative relationships across Customer Success, Sales, and Technology functions

• Develop tailored materials and advocate for best practices through strong written and verbal communication

• Apply knowledge of IT Asset Management, FinOps, and SaaS delivery models to guide strategic initiatives

Requirements

• 10+ years of experience leading customer-facing teams (Customer Success, Sales, or Renewals) within an Enterprise IT Software company.

• Demonstrated success in meeting or exceeding customer retention and growth goals.

• Proven ability to thrive in highly matrixed, fast-paced organizational structures, navigating complexity and ambiguity.

• A track record of inspiring and leading teams, managing multiple stakeholders, and delivering results under tight deadlines.

• Ability to translate complex details into strategic insights that drive business outcomes.

• Strong business acumen and a customer-centric mindset, with a passion for talent and technology.

• Exceptional executive communication skills, including persuasion, negotiation, and concise messaging.

• Adept at collaborating across technical and commercial teams to deliver seamless customer experiences.

• Strong operational and analytical skills, with a data-driven approach to decision-making.

• Familiarity with IT Asset Management and FinOps disciplines.