Manager, Product Training & Support
Farm Credit Canada
Closing Date (MM/DD/YYYY):
09/24/2025Worker Type:
PermanentLanguage(s) Required:
EnglishTerm Duration (in months):
Salary Range (plus eligible to receive a performance based incentive, applicable to position) :
$105,145 - $142,255Agriculture knowledge rewardedUse your coaching and leadership skills on the front lines, leading the customer care team for Canada’s leading agriculture software, AgExpert.
What you’ll do:
Lead, coach and mentor a team of customer service professionals with a focus on delivering exceptional customer experiences
Create an environment in which team members can focus on offering consistently high levels of customer satisfaction
Manage our online support community and social media presence to ensure content is up to date and relevant to the needs of our support community
Design and deliver training programs for software customers
Identify opportunities to enhance training and support programs
What we’re looking for:
Strong motivator passionate about providing exceptional customer service
Team player who enjoys building relationships
Detail-driven multi-tasker and quick learner
Proven decision-maker able to absorb information from various sources in a fast-paced environment
What you’ll need:
A degree in agriculture or business administration and at least six years of experience (or an equivalent combination of education and experience); experience at a technology company’s support environment is an asset
An in-depth understanding of agriculture, accounting and software used by the Canadian ag industry
You belong here
At FCC, we’re committed to creating an inclusive, equitable and accessible workplace – one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we’re dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives.
We encourage qualified applicants to apply, including members of these four employment equity groups:
• Indigenous Peoples
• Members of visible minority groups
• Persons with disabilities
• Women
Accessibility and accommodations
To support an inclusive and accessible candidate experience, we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at: TalentSupplyRecherch@fcc-fac.ca. An HR partner will respond and work with applicants who request a reasonable accommodation. Information received in relation to accommodation requests will not impact hiring decisions.