As the Identity and Access Management (IAM) team, our primary goal is to ensure that employees are equipped with the right technology they need to securely do this work.

Through products such as Okta, Google, and a variety of home-grown tools, we manage the identities that interact with our internal Shopify resources and work hard to ensure that their access is rightsized and secure.

Role Overview

As a technician on this team, you will be a key player in the maintenance and acceleration of systems which support and manage the identities that interact with internal Shopify resources. Whether they are full-time employees, contractors, auditors, non-human accounts, or any user type in between. You will also be responsible for responding to and maintaining the operational workload for our immediate team.

In this role, you’ll play an important part in building the future for our tooling while working with several internal teams to accomplish it. We are looking for someone who enjoys keeping up to date on the latest emerging technologies and exploring creative ways of using them in our ecosystem.

Responsibilities & Duties

• Managing user groups, rules and workflows within Okta and Google Workspace

• Configuring applications with single sign-on (SSO)

• Collaborating with teams such as IT, Talent Technology and various Security teams to optimize and iterate on our IAM workflows

• Responding to and managing employee help requests in Slack and in our Helpdesk ticketing system

• Seeking out and implementing opportunities to automate tasks to increase team efficiency

• Writing end user documentation to support our fast-growing organization

• Participating on a team on-call rotation for disruption and incident response within a subset of our tooling

Qualifications

• Managing corporate identities, configuring new services with SSO, and administering cloud identity providers such as Okta and Google Workspace

• Working knowledge of authentication and authorization protocols (SAML, OAuth 2.0, OpenID…)

• Working with access controls and flows for business systems

• Managing a ticket queue within an IT Service Desk environment

• Implementing and supporting new technologies organization-wide

• Working remotely, while maintaining collaboration with multiple teams and stakeholders to ship projects

• Prioritizing tasks based on impact on the users and company

Bonus Experience

• Okta Certified Professional or Administrator Certification

• Knowledge of Google Workspace

• Experience with Github

Core Working Hours: 9-5 EST +/- 3 hours

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.