Join our Team

About this opportunity:

The role of the Break and Fix Data Center Support Engineer is to manage and maintenance of Data Center physical infrastructure setup. The engineer have to perform troubleshooting activities while interacting with customers and OEM vendors to solve network gear related incidents within SLAs.

What you will do:

• Work on tickets assigned to fix incidents in the data center when on-site visit is required
• Timely updates with accurate work logs to be updated on ticketing tool.

• Meet all SLA’s.
• Immediately escalate to the central project team any abnormal situation in the data center concerning Ericsson equipment at site.
• Asset Management onsite at the data center and reporting.
• Site audit conducted as per the official guidelines.
• Site spare inventory management and reporting.
• Remote support to the onsite engineer to solve the issue.
• Support other projects with in META program.

The skills you bring:

• Experience performing remote troubleshooting and ability to work in a service desk environment.
• Availability to work in non-business hours if required.
• Technically sound in the area of data centres and IT infrastructure.
• Experience handling data centre infrastructure (switches, routers, servers, cables, fibre optics, etc.).
• Flexibility and ability to work both in a team as well as individually.
• Able to enhance and update current MOPs and guidelines.
• Focus on service excellence, keeping customer always first and leveraging own competence in multiple domains.
• Never deviate from MOPs, guidelines and instructions provided.
• Excellent communication skills.
• Good Team player and works well with cross-functional teams.
• Excellent Written and Spoken English.
• Experience in installation and decommissioning of hardware.
• Deep understanding and experience of Cisco, Juniper and Arista products
• Deep understanding and experience of HPE servers and components.
• Hands on experience in parts replacement.
• Deep understanding and experience of optics, copper and fibre cabling.
• Experience on ticketing systems.
• Understanding of the IT service management life cycle (handling of tickets, SLAs, communication, etc.).
• 2-5 years of hands on experience working in a data centre environment.