Join our Team

About this opportunity:

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our mission to influence the evolution of connected technologies. By joining our Ericsson team, you will be empowered to learn, innovate, and deliver your best — shaping the future of mobile communication. This is a place where we celebrate diversity of thought, foster trust, encourage creativity, and place decision-making close to technical expertise.

What you will do:
Handle customer issues via Customer Service Requests, on-call support, and investigation.
Coordinate technical investigations with Development and third-party teams when required.
Perform emergency recoveries at customer request.
Manage Software Update Management (SUM), troubleshoot hardware and software issues.
Monitor and resolve issues on Charging System platforms.
Maintain process documents (MOP/SOP) and manage version control.
Work in Regular night shifts

You will bring:
Strong knowledge and operational experience in Charging Systems (Ericsson Charging System experience is a must).
Good exposure to system administration activities on RHEL & UNIX.
In-depth understanding of Intelligent Network (IN) domain and relevant protocols such as INAP, CAMEL, Diameter.
Experience working on IN nodes such as ECMS, EDA, EMM, SDP, CCN, IVR, VS, AIR, CRS.
Expertise in Linux, Python or Shell scripting.
Database knowledge and hands-on experience with Oracle, Postgres, MySQL, Cassandra, MongoDB.
Strong communication skills with customer-facing experience.
Ability to work effectively under SLA-driven environments.
Skills in negotiation, planning, and delivering customer expectations.

Key Qualifications:
Education: B.Tech/MCA in Computer Science, Information Technology, or related discipline.
Work in Regular night shifts
Relevant experience in telecom, IN systems, and charging platforms