Discover a great opportunity below!

We are now looking for a 1st Level Operations Engineer for the coordination, support and execution of proactive and reactive maintenance activities.

What you will do?

• Network surveillance, 1st level restoration and preventative maintenance, troubleshooting and fault analysis Is responsible of alarm monitoring in IT/Telecom networks
• Work with the application for trouble ticket management
• Handle from reception/creation until closure of the Trouble Tickets and Service Requests from customer and assure the time restoration within SLA. Take the proper measures (for example functional escalation or participation to work conferences) in order to ensure closing in a correct manner their assignments (tickets/ requests/ orders/ files).
• Correctly assign tickets to the right group, following processes and procedures specific for each project
• Follow-up on incidents registered but not solved, escalated but not closed; follow-up on incidents, registered but not solved, escalated to next level support.
• Work with the applications for trouble ticket management and other specific project’s tools
• Coordinate and plan the field organization resources in order of solving the issues occured in IT/Telecom systems
• Offer support to the field engineers during their actions (by phone and e-mail)
• Work independently and within the team to keep the competence and skills up to date
• Solve standard issues based on the existing procedures
• Provide optimal IT/ Telecom network performance in accordance with SLA and KPI agreed with the customer
• Control and manage complex technical situations/projects in a calm and professional manner.

From a technical perspective, you must have:

• Understanding telecommunication networks and network elements (Radio Access Network)
• Proven Product Configuration experience with Ericsson/Nokia products (Radio)
• Min.B2 level in French- written and spoken
• Min. B2 level in English- written and spoken.

From a behavioral perspective, we expect you to have:

• Communication and teamwork skills
• Distributive attention
• Initiative, perseverance, also an interest in documenting and problem solving within having ability to react quickly
• Analytical technical thinking.

* Please note that this position involves shift work and may require availability on legal holidays.

Perks:

We understand that your happiness and success go hand in hand. That's why we have a wide array of employee benefits and perks that not only cater to your needs but extend their warmth to your family. We are a workplace that embraces the value of work-life balance, where your personal life is revered and respected. Our innovative work environment is designed to be hybrid, family-friendly, and flexible, ensuring you have the freedom to thrive in both your professional and personal spheres.

Here are some of our benefits:

• 25 + vacation days and additional 2 days off per year for personal time;
• Flexy time and hybrid ways of working, with additional support for home office from the company;
• Medical subscription for you and your close family;
• Life and accidents insurance coverage;
• Flexible benefits monthly budget and 1000+ offers to choose from (gym, meal vouchers, travel, pension, retailers vouchers, personal development classes, gifts and many others);
• Short and long term variable pay plans available company wide;

Other programs:

• rewards and recognition program to appreciate and be inspired by others;
• refer a friend and choose to work with those close to you;
• internal communities of CSR Volunteers and sports teams;
• Learning platforms and programs to develop your skills, as well as curated external content from various libraries.