Head of Rogers Account
Ericsson
Notice:
At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship now or in the future for this position.
Our Exciting Opportunity!
As the Head of Rogers Account for Customer Unit (CU) Canada, you will be fully accountable for developing, selling and delivering end-to-end Networks and Cloud Software and Service (CSS) solutions for Rogers within CU Canada.
This role will lead the Rogers Account team for CU Canada, generate profitable sales and long-term business relationships, lead a stellar sales team and sell end-to-end Networks and CSS solutions, maximize customer relations, lead the Rogers Account strategy, and ensure excellent customer satisfaction in this dynamic area for Ericsson. This role requires a strategic and operational leader who can manage client relationships, oversee service delivery, and drive continuous improvement in Managed Services to meet and exceed contractual obligations and customer expectations.
This role reports to the Head of CU Canada and is based in Mississauga, ON.
In this role, you will:
- Generate profitable new sales, manage & renew existing business and develop long-term recurring business aligned with value-based selling principles, maximizing customer relations and driving strategy.
- Manage customer expectations around presales, post sales and negotiation phase of every engagement with procurement & technical teams.
- Drive relationships with technical (Engineering & CTO), Operations, Planning, & procurement teams within Rogers.
- Work closely with BA and MA to drive sales of existing and new solutions.
- Drive customer priorities within Ericsson across multiple units.
- Own the business responsibility for end-to-end Networks and CSS solutions to Rogers within CU Canada.
- Effectively build, lead and develop a customer-facing team that consistently earns the trust and confidence of key customer stakeholder groups.
- Actively contribute as a member of the CU LT to the overall success of the CU.
- Actively participate in Sales, Project & Operations governance.
- Ensure end-to-end delivery of managed services in alignment with SLAs, KPIs, and contractual commitments.
- Drive operational efficiency, service quality, and continuous improvement initiatives across all delivery streams.
To be successful in this role, you should have demonstrated experience in:
- Sales leadership
- Customer engagement
- Technical Acumen with Ericsson portfolio
- Closing business and protecting value
- Growing the business in a responsible way, balancing the customer needs and Ericsson business
- Financial acumen and well versed with innovative commercial models
- Excellent presentation and communication skills
- Strong influencing and alignment skills
- Team management and proven leadership experience
- Innovation and problem solving
- Role model of Ericsson’s Core Values and Leadership Principles
- Experience driving initiatives at Ericsson
- Focus on continuous learning and staying current with our customer changes, market changes, internal products, and industry changes
It is recommended that you also have:
- Customer Unit expertise
- KAM experience
- Market Area Americas expertise
- Bachelor’s Degree (Master’s Preferred) in relevant science or engineering with minimum of 5 years in the technology industry
- Experience leading in a matrix environment
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: Canada (CA) || Toronto
Job details: Key Account Manager