New Grads-Customer Order Support
Ericsson
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About this opportunity
We are now looking for a Hardware Support (HWS) Customer Order Handling Specialist to join our dynamic team. In this role, you will be responsible for managing order execution for Japanese customers and other HWS accounts, ensuring seamless coordination and superior customer satisfaction. This position offers an exciting opportunity to work in a fast-paced, international environment where precision, collaboration, and customer focus are essential.
What you will do
Take ownership of Customer RMA (Return Material Authorization) orders and requests, ensuring accuracy and timeliness throughout the process
Evaluate and validate RMA information, release customer orders, and proactively coordinate with cross-functional stakeholders to secure on-time delivery and smooth execution
Closely monitor faulty returns, manage exceptions, and resolve discrepancies with strong problem-solving skills
Provide dedicated support for customer events and specific local business requirements
Prepare and deliver clear, insightful communication updates and business reports to both internal stakeholders and external customers
Act as a key interface between customers, logistics, and internal teams to guarantee high-quality order handling performance and continuous improvement
The skills you will bring
Bachelor’s degree or above
Fluency in both English and Japanese (written and spoken), with the ability to communicate effectively across diverse stakeholders
Strong communication and interpersonal skills, with a customer-centric mindset and the ability to build trust and influence in cross-cultural settings
Fast learner with strong organizational skills, attention to detail, and the ability to thrive in a dynamic, team-oriented environment
Demonstrated passion for delivering results, meeting customer expectations, and driving operational excellence
Problem-solving mindset with adaptability to handle exceptions and provide innovative solutions
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: China (CN) || Guangzhou
Req ID: 772929