COE SF Delivery Manager
Ericsson
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About this opportunity
We are seeking an experienced People Manager – SuccessFactors to lead and oversee the administration, support, and optimization of SAP SuccessFactors. The role involves managing a team of professionals, ensuring system maintenance and upkeep of employee records in SF, driving continuous improvement, and acting as a key liaison between HR, IT, and business stakeholders. The People Manager will also provide strategic guidance to maximize the value of SuccessFactors modules while ensuring data integrity, compliance, and a positive employee experience.
Key Responsibilities:
1. Leadership & Team Management
> Lead, mentor, and develop a team of SuccessFactors administrators.
> Allocate tasks, set performance goals, and ensure timely delivery of system enhancements and support.
> Foster a culture of collaboration, accountability, and continuous learning.
2. SuccessFactors System Management
> Ensure smooth execution of core HR processes such as re-organization, update employee records and SOX compliance and reporting.
> Partner with IT & Quality team to drive process improvement.
3. Stakeholder Engagement
> Act as the primary point of contact for HR leadership, business units, and technical teams regarding SuccessFactors.
> Translate business needs into project and drive closure.
> Work with ERT / IM/ Q&P to drive improvement.
4. Process Optimization & Compliance
> Identify opportunities to streamline HR processes through automation and system capabilities.
> Ensure compliance with data privacy, information security, and statutory regulations.
> Monitor system usage and data quality; implement controls to maintain integrity.
5. Reporting & Analytics
> Develop and deliver HR dashboards, reports, and insights to leadership.
> Leverage analytics from SuccessFactors to support workforce planning and talent strategies.
Qualifications & Skills
> Bachelor’s/Master’s degree in HR, Information Systems, Business, or related field.
> 8+ years of HR experience, with at least 3–5 years in SAP SuccessFactors.
> Minimum 3 years of prior leadership/people management experience required.
> Can work hybrid (McKinley Taguig office)
Key Competencies
> HR Technology Leadership
> People Development
> Data Governance & Compliance
> Continuous Improvement & Innovation
> Stakeholder Engagement & Communication
Technical Skills
> Hands-on experience with multiple SuccessFactors modules (Employee Central mandatory; others like Recruitment, LMS, PMGM, Compensation preferred).
> Excellent data analytical skills to interpret data and create actionable insight.
> Strong understanding of system integrations (SAP HCM, Payroll, Finance, etc.).
> Proficiency in reporting tools (Advanced Reporting, People Analytics, or similar).
Behavioral Skills
> Strong leadership and team management abilities.
> Excellent stakeholder management and communication skills.
> Problem-solving and analytical mindset with attention to detail.
> Ability to balance operational support with long-term strategic projects.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Philippines (PH) || Taguig McKinley Hill
Req ID: 772102