Application Support Engineer
Ericsson
Join our Team
About this opportunity
The profile we are looking for is a customer minded colleague, with a strong background in solution delivery, support, and operations.
You will work in all phases of the life cycle including patching, upgrade, troubleshooting, and maintenance.
What you will do
Be responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support.
Change Introduction impact analysis Support.
Able to investigate, debug and reproduce issues, provide fixes and workarounds, and verify changes to ensure continued operability of the software solution.
Contribute to meeting the SLAs and KPIs as applicable for our customers.
Handle calls/bridges for ongoing Issues and update all stakeholders on progress/analysis/resolution.
Be part of our shift roaster to cover operational needs.
You will bring
Degree in Software Engineering or similar.
Solid Linux/Unix handling knowledge.
Scripting (e.g. Shell, Python, Ansible).
Experience in container technologies e.g. Docker/Kubernetes.
Knowledge on Grafana, Elastic search is a merit.
Able to do standard configurational changes and regular application upgrades using SOP/MOP.
Meritorious is Oracle database experience.
Meritorious is to have demonstrated ability from Mobile Commerce, online banking, or the IT area of the financial sector that have worked in.
ITIL processes knowledge is a merit.
Knowing or having background in service operations (problem, event, incident mgmt.) and service transition (change and knowledge mgmt.)
Fluent in spoken and written English.
Exceptional communication skills, both written and verbal.
Excellent active listening skills.
Flexible and adaptable; able to work in ambiguous situations.
Problem solving and root cause identification skills.
Must be a team player and able to work collaboratively with and through others.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 769779