Join our Team

About this opportunity:

As a Digital Transformation Consultant (Business Analyst), you will join the Group Digital Transformation (GDT) team within Group Operations. GDT is a diverse team of technology leaders driving Ericsson’s global digital initiatives, focusing on transforming operations through AI, cloud platforms, and automation.

Ericsson is driving a large-scale commercial transformation program which is aimed to modernize the management of diverse contract types. Foundational to this effort is a thorough business analysis and understanding of contract process, types, hierarchies, workflows, etc and then mapping the change requirement to an industry-leading Contract Lifecycle Management (CLM) platform.

The team collaborates across departments to implement digital solutions that fuel business growth.

What you will do:

• You’ll join a complex digital transformation and IT modernization program driving enhancement of Ericsson’s sales and commercial operations and driving change management across business units and regional teams.
  You’ll have an opportunity to define how cutting-edge technologies can optimize modern-day commercial operations.
  Your role will include:
• Liaison between business units, market area and technical team members during the CLM implementation project.
• Manage stakeholder engagements to gather, analyse, and systematically document detailed business/product requirement document (BRD/PRD) aligned with Ericsson Contract workflow and compliance standards.
• Translate complex contract workflow activities into clear, actionable functional requirements for the CLM platform configuration and customization.
• Conduct gap analysis between current contract management processes and desired CLM platform capabilities.
  Support solution design sessions, validating that proposed CLM platform features meet the desired business needs.
• Develop and maintain documentations related to detailed process flows, user stories, use cases, etc.
• Assist in system user acceptance testing (UAT), and support validation related to business change requirements in contract workflow.
• Provide training and knowledge transfer to business users on the Contract management best-practices aligned with Ericsson Sales process.
• Ensure compliance with organizational policies and legal standards throughout the contract lifecycle management implementation.

The skills you bring:

• 5+ years’ experience in digital transformation, IT strategy, AI, or cloud technologies with proven project delivery.
  Strong problem-solving and strategic thinking skills including leveraging AI technologies to improve operational efficiency.
• Knowledge of CLM platforms, with Icertis experience highly merited.
• Excellent communication and cross-functional navigation abilities.
• Project management expertise with relevant certifications (e.g., PMP, PMI-ACP).
• Change management experience, familiar with frameworks like SAFe or Six Sigma.
• Understanding of Sales business and commercial management, especially contract management process.
• Hands-on experience in CLM implementation projects, specifically involving analysis of contract workflow and definition of business requirements.
• Ability to support deployment and change management related to contract management initiatives.

This position can be based in Stockholm, Sweden or India.