Senior Engineer
Ericsson
Join our Team
About this opportunity:
We are now looking for ITAC Tier-2 level technical specialist that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve Ericsson RAN related issues to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks. The Support Engineer typically interacts with customer technical staff, CPM, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with customer support, PDU, 3rd party suppliers and local authorities.
What you will do:
Support Trouble Tickets, using support tools and following global support processes based on WLA and relevant SLA.
Hands on I&C and KPI troubleshooting skills with GSM, WCDMA, LTE and NR technologies on eNodeB/gNodeB/BSC/RNC nodes.
Identify root cause and compose suitable remedies and solutions to the problems. Understand HLD, LLD, etc.
NPI troubleshooting skills with FNI and Lab testing exposure will be an added advantage.
Support SI (System Integrator), configuration/integration work, system test or acceptance test, upgrade or capacity expansion activities, as well as vital troubleshooting.
Provide 24/7 support if assigned. Work with Customer Support, PDU teams when required.
24 x 7 hotline support (occasional).
Creative problem-solving and excellent troubleshooting / debugging skills
Be responsible self-competence development, driving competence for the team
Build a productive work environment for individuals and own organization
Understand Ericsson business processes related to trouble ticket/support functions. Able to manage team and responsible for delivery.
Flexible and able to work in shifts. Independent and accountable for business delivery, TT support, tools support and project support.
The skills you bring:
Deep understanding of Trouble ticket support model
Customer handling and coordination skills
Excellent Social and communication skills
Financial acumen and skills
Formulating strategies and concepts
Adhering to principles and values
Leading, supervising, and responding to change in a high pace environment.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Bangalore
Req ID: 767424