MS Automated Operations Engineer
Ericsson
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About this opportunity
We are looking for Automated Operations Engineer who will be responsible for receiving trouble reports from the Operator's Customer Care Center (or from the Operator's customer directly in some very specific cases), resolving them to the customer's satisfaction and providing meaningful status on repair and/or restoration activity to the Customer Care Center (or to the Operators’ customers).
What you will do
• Manage all incidents raised through the ticketing tool or on customer request.
• Work with third party vendors to identify issues.
• Help onsite engineers to check and resolve issues with the equipment, take cautious decision to ensure that the down time is as short as possible.
• Document new resolutions identified (MOP).
• Processing new orders received from the customer, ensure accuracy, quality and SLA is maintained for each order.
• On Call 24/7 based on business need.
• Troubleshooting knowledge on all related to 2G / 3G / 4G / 5G / MW / IP technologies.
• Automation Experience in Python, Bash/Unix scripting, VBS is a plus.
• Knowledge in Cloud is a plus.
• Knowledge in cyber security is a plus.
• Knowledge in AI and ML is a plus.
You will bring
• Education: Academic degree, minimum on bachelor level, in engineering (IT, Telecom)
• Interface with MSIP and Service Delivery team to ensure SLA achievement.
• PCR (work order from optimization) Implementations of activities related to 2G/3G/4G/5G technologies.
• Support to automate the day to day routine tasks
• Experience: 2-5 years.
Would you like to take a tour to “Life at Ericsson MEA”, visit short video https://youtu.be/3_O_MTt0PAY?si=HnqI4J3gpj2papL
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Saudi Arabia (SA) || Riyadh
Req ID: 767583