Join our Team

We are thrilled to announce an exciting role as a Service Owner within our dynamic team at Ericsson. The position requires an individual who can manage the complete ownership of a Service, ensuring seamless delivery in line with customer expectations. The role will focus on both financial and delivery performance, keeping in mind essential factors such as the environment, occupational health, and safety as part of the Managed Service contract framework.

- Serve as the primary interface between the customer and Ericsson's Service Delivery Unit (SDU) to manage performance and lifecycle of the Service.

- Design, plan, and manage changes or updates to existing Services, utilising skills in Machine Learning (ML), Artificial Intelligence (AI), and Automation of Data Analytics.

- Be responsible for Service Operations Governance, both internally and with the customer, to ensure Service Performance strictly aligns with the contractual requirements.

- Drive efficiency improvements while constantly seeking excellence in Service Delivery to enhance customer experience.

- Facilitate necessary negotiations with customers about additional investments required to maintain high performance or deliver expected results.

- Support Core 3 team on presales activities for specific customers, providing insights on customer behaviour and specifics.

- Use ML, AI, and Automation techniques for improving the Service using Data Analytics, while keeping a close eye on Ericsson Operations Engine.

- Customer Value Proposition.

- Ericsson Operations Engine - Mode Of Operations.

- Cross-Selling.

- Automated Machine Learning.

- Contract Lifecycle Management.

- Efficiency Improvement in Service Delivery.

- Strategic Negotiations.

- Business Data Requirement.

- Sales Effectiveness.

- Customer Experience.

- Consultative Selling.

- Continuous Improvement Process.