Join our Team

About this opportunity:

Ericsson is seeking a dynamic and experienced leader to serve as the Turk Telekom group Business and Operations Support Systems (BOS) Service Line Head for Türkiye. This pivotal role involves managing the end-to-end BOS Service Line and ensuring seamless customer deliveries
As the primary point of contact for TTG BOS operations, you will collaborate closely with CU CSS leadership team, including the Head of CSS, Domain Sales Managers (DSM), Heads of Service Delivery, Operations, and Support teams.
This position reports directly to the Head of CU Middle East North BOS SL within MMEA CSS BOS organization and plays a critical role as a member of the CSS leadership team, driving strategic initiatives and operational excellence.

What you will do:

• Strategic Leadership: Define and drive the strategic vision for the BOS portfolio, ensuring alignment with customer needs and organizational objectives.
• Collaborate with Delivery Excellence and Global Delivery teams to ensure efficiency and alignment.
• Build and maintain strong relationships with key stakeholders, including customers, CU CSS DSMs, and internal teams, to identify farming and growth opportunities.
• Portfolio Management: Manage the end-to-end BOS portfolio, including solutions, presales, engagements, farming business, add-on sales, growth, and service delivery. Oversee delivery models and ensure skillsets meet evolving customer demands and project requirements.
• Act as the MSITADM contractual owner and operational manager, guiding and overseeing ADM delivery managers within the customer contract.
• Operational Excellence: Deliver services within the BOS domain (scope, cost, margin, utilization, quality, and time) from presales to delivery in MSITADM and BOS SI business.
• Ensure execution excellence for projects and MSITADM, adhering to SLAs, tools, processes, and governance.
• Optimize profitability through cost control, quality adherence, and proactive cost optimization initiatives.
• Single point of approvals for BOS SI projects Live Node Activities, and Customer Solution Requests (CSR).
• People and Team Management: Serve as a People Manager for your direct team and a leader within the matrixed organization, coordinating with solution/service line teams in other units.
• Establish performance and development goals for team members, with regular feedback and progress reviews.
• Drive competence management, upskilling, and foster a culture of knowledge sharing and collaboration.
• Financial Management: Take ownership of financial and commercial performance, including P&L management for BOS contracts.
• Contribute to financial forecasting (Order Booking, Net Sales, Utilization Metrics) and present updates in monthly forums.
• Governance and Reporting: Actively support CPMs in project governance and participate in SDP/TG forums, ensuring margin improvement and high-quality delivery.
• Regularly review and align delivery models while meeting Delivery Excellence KPIs and adherence
• Key Deliverables: Successfully manage the Cost Center, ensuring delivery of absorption targets and maintaining high utilization/billability coverage.
• Promote an environment focused on add-on sales and maximizing customer value.
• Ensure adherence to Live Node Activity (LNA) KPIs and delivery excellence frameworks

The skills you bring:

• Strategic Leadership: Vision setting, driving business growth, and relationship management, with a proven ability to align opportunities with customer needs.
• Operational Excellence: Expertise in delivery performance, governance, and resource optimization, ensuring operational efficiency and SLA compliance.
• People and Team Management: A talent for fostering high-performance teams, upskilling, conducting performance reviews, and promoting knowledge sharing. Minimum 5 years of Team management skills.
• Financial Acumen: P&L management, cost optimization, financial forecasting, and delivering healthy profit margins.
• BOS Domain Expertise: Strong understanding of CRM, Billing/Charging, Inventory, and other BOS domains, with lifecycle and install base awareness. Experience in delivering BOS projects.
• Industry Expertise: Proficiency in TM Forum frameworks (ODA, ODF, Open API, eTOM, SID), ITIL, and SDLC methodologies.
• Problem-Solving and Analysis: Ability to analyze complex systems, recommend improvements, and identify new opportunities for growth.
• Delivery and Contract Management: Experience ensuring compliance with contract terms and achieving successful project delivery under pressure.
• Effective Communication: consultative, presentation and interpersonal skills in Turkish and English.
• Educational Background: University degree in ICT/Engineering; MBA is an advantage