Grow with us

About this opportunity:

This opportunity as a Head of NEO CU MYBDSL Build at Ericsson is a crucial role focused on optimizing service delivery and supporting service sales. This role demands a proactive leader who can drive performance, manage resources effectively, and contribute to the company's service delivery and sales objectives while adhering to safety and ethical standards. Here's a deeper dive into the responsibilities and skills required for this position.

What you will do:

• Performance Management
  - Ensure the team understands and adheres to established processes, methods, and tools.
  - Drive performance improvements and ensure alignment with service delivery goals.
  
• Resource and Competence Management
  - Allocate resources effectively to maintain quality and cost-efficiency.
  - Manage workforce capabilities to meet current and future service demands.
  
• Financial Oversight
  - Monitor and manage the unit's budget to ensure financial stability.
  - Align financial objectives with service delivery goals.
  
• Service Delivery Execution
  - Ensure service delivery meets the defined KPIs, SLAs, and targets.
  - Oversee contract compliance and quality standards.
  
• Collaboration with Service Sales
  - Work closely with sales teams to support delivery efforts.
  - Understand customer needs and translate them into service delivery strategies.
  
• Strategy Implementation
  - Apply and communicate the Service Delivery Strategy at the unit level.
  - Align unit operations with strategic objectives.

The skills you bring:

• Competency Management and SRM Process
  - Proficient in managing skills and resources effectively
  - Knowledge of Supplier Relationship Management (SRM) processes.
  
• Data Analytics and Forecasting
  - Use data analytics and forecasting tools for capacity planning and decision-making.
  
• Strategic and Financial Planning
  - Ability to develop strategic plans and manage financial structures related to service delivery.
  
• Sales and Market Insights
  - Understand sales processes and possess strong customer and market insights
  
• Employee and Performance Management
  - Experience in managing employee performance and development.
  
• Ericsson Business Processes
  - Familiarity with Ericsson's business and operational processes.