Discover Technata Job board

Find your next tech job in Kanata North, Canada’s largest technology park. Then explore endless international opportunities and dream about where your career will take you. With the Country’s largest density of technology companies ranging from promising startups to leading global giants, Kanata North is the place to be if you are serious about a career in tech.

Head of NEO CU MYBDSL Build

Ericsson

Ericsson

Bandar Sunway Petaling Jaya, Selangor, Malaysia
Posted on Feb 26, 2025

Description

Grow with us

About this opportunity:

This opportunity as a Head of NEO CU MYBDSL Build at Ericsson is a crucial role focused on optimizing service delivery and supporting service sales. This role demands a proactive leader who can drive performance, manage resources effectively, and contribute to the company's service delivery and sales objectives while adhering to safety and ethical standards. Here's a deeper dive into the responsibilities and skills required for this position.

What you will do:

  • Performance Management
    - Ensure the team understands and adheres to established processes, methods, and tools.
    - Drive performance improvements and ensure alignment with service delivery goals.
  • Resource and Competence Management
    - Allocate resources effectively to maintain quality and cost-efficiency.
    - Manage workforce capabilities to meet current and future service demands.
  • Financial Oversight
    - Monitor and manage the unit's budget to ensure financial stability.
    - Align financial objectives with service delivery goals.
  • Service Delivery Execution
    - Ensure service delivery meets the defined KPIs, SLAs, and targets.
    - Oversee contract compliance and quality standards.
  • Collaboration with Service Sales
    - Work closely with sales teams to support delivery efforts.
    - Understand customer needs and translate them into service delivery strategies.
  • Strategy Implementation
    - Apply and communicate the Service Delivery Strategy at the unit level.
    - Align unit operations with strategic objectives.

The skills you bring:

  • Competency Management and SRM Process
    - Proficient in managing skills and resources effectively
    - Knowledge of Supplier Relationship Management (SRM) processes.
  • Data Analytics and Forecasting
    - Use data analytics and forecasting tools for capacity planning and decision-making.
  • Strategic and Financial Planning
    - Ability to develop strategic plans and manage financial structures related to service delivery.
  • Sales and Market Insights
    - Understand sales processes and possess strong customer and market insights
  • Employee and Performance Management
    - Experience in managing employee performance and development.
  • Ericsson Business Processes
    - Familiarity with Ericsson's business and operational processes.