Head of NEO CU MYBDSL Build
Ericsson
Bandar Sunway Petaling Jaya, Selangor, Malaysia
Posted on Feb 26, 2025
Description
Grow with us
About this opportunity:
This opportunity as a Head of NEO CU MYBDSL Build at Ericsson is a crucial role focused on optimizing service delivery and supporting service sales. This role demands a proactive leader who can drive performance, manage resources effectively, and contribute to the company's service delivery and sales objectives while adhering to safety and ethical standards. Here's a deeper dive into the responsibilities and skills required for this position.
What you will do:
- Performance Management
- Ensure the team understands and adheres to established processes, methods, and tools.
- Drive performance improvements and ensure alignment with service delivery goals.
- Resource and Competence Management
- Allocate resources effectively to maintain quality and cost-efficiency.
- Manage workforce capabilities to meet current and future service demands.
- Financial Oversight
- Monitor and manage the unit's budget to ensure financial stability.
- Align financial objectives with service delivery goals.
- Service Delivery Execution
- Ensure service delivery meets the defined KPIs, SLAs, and targets.
- Oversee contract compliance and quality standards.
- Collaboration with Service Sales
- Work closely with sales teams to support delivery efforts.
- Understand customer needs and translate them into service delivery strategies.
- Strategy Implementation
- Apply and communicate the Service Delivery Strategy at the unit level.
- Align unit operations with strategic objectives.
The skills you bring:
- Competency Management and SRM Process
- Proficient in managing skills and resources effectively
- Knowledge of Supplier Relationship Management (SRM) processes.
- Data Analytics and Forecasting
- Use data analytics and forecasting tools for capacity planning and decision-making.
- Strategic and Financial Planning
- Ability to develop strategic plans and manage financial structures related to service delivery.
- Sales and Market Insights
- Understand sales processes and possess strong customer and market insights
- Employee and Performance Management
- Experience in managing employee performance and development.
- Ericsson Business Processes
- Familiarity with Ericsson's business and operational processes.