Join our Team

About this opportunity:

We are looking for a member to be part of our Managed Services team! As a part of our Operations team, you will play a key role in leading the delivery of services and resources on our “live” customer network.

What you will do:

• Be responsible for a team who should be available 24 x 7 for Severity Incidents.
• Act as a SPOC for Customer for any issues and partner concern related to daily operations.
• Ensure SLAs/critical metrics sign off every month (as per contract).
• Ensure overall management and operations of the customers’ network within defined service delivery specifications, targeting Service Level Agreement (SLA) fulfilment according to contractual agreement.
• Manage the relationship at different levels of interfaces with the customer, ensuring customer satisfaction.
• Be responsible for the well-being of all staff in terms of their working environment and conditions of employment.
• To be able to deliver high operational & cost efficiencies.
• Conduct or participate in recruitment interviews for selection of personnel.
• Responsible for competence development activities required for efficient service delivery.
• Ensure the Managed Services organization is always adequately staffed with the required competence levels.
• To manage / monitor risk and support preventive/corrective actions required.
• To manage / monitor and support achieving the targets for project profitability and billability.
• Provide the Managed Services stakeholders (Customer & Ericsson) with performance reports on a scheduled/regular basis.
• Attend management meetings and represent the Managed Services operations and coordinate with other units in the Market Area and within the customer organization.
• Be responsible for OLA/Workload automation with internal stakeholders and suppliers.

The skills you bring:

• Degree in Telecommunication engineering or equivalent
• Have a minimum 10 years of experience in managing large Telco Network operations

Core Competences

• Strong knowledge of Telecommunication (Ericsson RAN, IMS, 5G, Circuit & Packet Core, Charging System)
• ITIL
• IT service management Processes
• AI/ML & Runbook/Robotic process Automation
• Support Desk / End User Support
• Continual Service Improvement (CSI)
• Efficiency improvement management
• Analyzing
• Deciding and initiating action
• Entrepreneurial and commercial thinking
• Persuading and influencing
• Relating and networking

Professional/technical competence

• Excellent Telecom product knowledge
• Excellent knowledge of Packet Core, Circuit Core and IMS products
• Highly developed knowledge in ITIL
• Highly developed Ericsson services & support knowledge
• Strong leadership background
• Act as mentor for the team
• Lead by example
• Analyzing
• Entrepreneurial thinking

Business competence

• Exceptional knowledge and skills in business understanding
• Excellent financial understanding
• Exceptional English language
• Good usage of IS/IT
• Good Ericsson knowledge is an advantage

Human competence

• Seasoned leadership knowledge and skills, specifically to be business manager, innovator, competence developer and relationship builder
• Advanced communication knowledge and skills, including presentation, interpersonal and influencing skills
• Highly developed customer management and skills, including relationship building

Preference
• Based on Riyadh – Saudi Arabia