Join our Team

Our Exciting Opportunity!

Job Responsibility:

· Responsible for 2nd level International Roaming of customer mobile network.

· Meeting or exceeding the network availability targets & responsibilities.

· To ensure RCA for any fault within International Roaming Criteria.

· To work within well-defined system support guidelines.

· To prioritize faults to meet SLA/WLA.

· To do end to end investigation of faults/cause related to International Roaming problems.

· To ensure accurate working methodology.

· To coordinate with all technical teams to handle emergencies and if required coordinate with stakeholders and Tier2 support/3PP vendors.

· Clearing of assigned Trouble Tickets post troubleshooting.

· To participate in internal/external technical discussions in view to improve overall network performance and make recommendations wherever possible.

To be successful in the role they must have:

· Bachelor’s degree or above in Electronic, Computer or Telecom Engineering

· Min 3-5 years or above related working experience in International Roaming implementation and rollout, preferably in a multinational environment

· Basic IT knowledge in computer network, telco network security, MS Office, and network access

· Experience with International Roaming in the network.

· Must be willing to work on-site.

· Good communication in English

· Excellence coordination skills

· Quick learner

· Ability to work under pressure

· Strong analytical skill and problem-solving ability.

Working knowledge of below mentioned Competence area and vendors –

· Huawei CS/PS nodes

· Ericsson CS/PS nodes

· Mobile Network Roaming knowledge

Key Qualification:

· Experience: Minimum 3-5 years

· Education: Degree within Electronics, Computer or Telecommunication Engineering