Position overview:

At Entrust we put identity at the heart of digital-first experiences. The Entrust (formerly Onfido) Real Identity Platform, our SaaS remote identity verification solution provides an AI-powered platform for financial services to meet global regulatory needs, fight the world’s most sophisticated fraud, and enable seamless onboarding and access throughout the customer lifecycle.

As a Technical Program Manager in this position, you will take on a dual-focused role that blends strategic program leadership with technical domain expertise.

• 1. Geo Expansion Program Leadership
  • You will be one of the key drivers in our Geo Expansion initiatives, leading cross-functional efforts to launch new products and packages in emerging markets. This role requires a blend of technical acumen and strong program management skills to guide complex, multi-disciplinary programs from initial discovery through execution and go-to-market.
  • Partnering closely with Product Managers, you’ll help define the optimal path to market success, ensuring alignment across engineering, applied science, sales, marketing, user research, legal, and other key stakeholders. You’ll also be responsible for maintaining transparency, surfacing risks early, and communicating progress clearly to both internal and external audiences.

• 2. Infrastructure Program Support
  • In parallel, you’ll develop deep familiarity with our AWS-based infrastructure and support the DevOps team in managing a program where effective coordination with engineering teams is critical. Your role will involve overseeing dependency management, facilitating collaboration, and ensuring timely delivery across technical workstreams.

In this role, you will:

• Build and lead cross-functional core teams to drive program execution across multiple workstreams.
• Ensure timely delivery of internal and external commitments with a focus on quality and stakeholder satisfaction.
• Develop and maintain detailed program plans, roadmaps, and timelines to guide execution.
• Lead quarterly and program-level planning cycles, aligning priorities across teams.
• Define, monitor, and report on key performance indicators (KPIs) to track progress and impact.
• Foster alignment across stakeholders, facilitate decision-making, and maintain clear, consistent communication.
• Proactively manage interdependencies, risks, and blockers across teams and functions.
• Own and continuously improve internal processes and tools by applying industry best practices.
• Oversee audit and certification activities, including vendor coordination, audit planning, and stakeholder onboarding.
• Drive internal communications—such as newsletters and updates—to increase visibility and celebrate team achievements.

Essential Skills and Experience

• 2-3 years of experience successfully leading technical projects and programs from concept through to launch, across diverse software development environments.
• Skilled communicator with the ability to tailor messages to different audiences—translating complex technical topics into clear, accessible language that drives alignment and understanding.
• Fluent in both technical and business domains, adept at bridging the gap between engineering and non-technical stakeholders by articulating intricate ideas in straightforward terms.
• Well-versed in agile methodologies and the software development lifecycle (SDLC), with hands-on experience driving iterative delivery and cross-functional collaboration.
• Good grasp of SaaS principles and working knowledge of AWS services, with the ability to engage effectively in cloud-based solution discussions.

Desirable experience

• Comfortable navigating regulatory frameworks, working closely with legal teams and interpreting complex compliance requirements without being overwhelmed by legal or policy-heavy contexts.
• Experienced in launching products in new markets, with a strong track record of assessing regulatory, operational, and market-entry risks early—and implementing strategies to mitigate them effectively.

Benefits UK

• 25 days annual leave plus a day off for your Birthday.

• Two paid volunteering days per year.*

• Bupa Private Medical and Dental Insurance*

• Pension with The People’s Pension (employer contribution 4% of base salary)*

• Generous paid parental leave

• Life enrichment allowance of up to £80 per month to use for services including gym, yoga, fitness classes, massages, childcare, and therapy

• Dedicated learning opportunities including using tools like Linkedin Learning with availability to use for learning resources such as books, coaches, conferences, courses, podcasts, and more

• Our open and transparent culture is reflected in our “Better Together” motto and we bring this to life by meeting once a week for our global weekly roundup (OnThursday); holding quarterly team socials, and other company-wide social events

• Expense up to £300 (or local equivalent) to purchase workstation setup equipment

• The opportunity to become a member of Entrust’s resource groups in order to learn different skills in our belonging groups

For US roles, or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles, or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact accessibility@entrust.com.

Recruiter: