Senior Analyst, Global Vendor Management
IT
Ottawa, ON, Canada
CAD 58k-96k / year
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Job Type: Permanent
Work Model: Hybrid
Reference code: 134502
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Halifax, NS; Ottawa, ON; Saint John, NB
Our Purpose
At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.
By living our Purpose, we will make an impact that matters.
- Have many careers in one Firm.
- Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
- Learn from deep subject matter experts through mentoring and on the job coaching
Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.
What will your typical day look like?
As part of the Global Vendor Management Office, the Senior Analyst, Global Vendor Management will be responsible for:
- Conducting analyses of vendor management programs, service delivery models, and contractual arrangements to identify operational risks, performance gaps, and opportunities for improvement.
- Evaluating vendor performance, KPIs, SLAs, and compliance data to assess effectiveness and support strategic business objectives.
- Developing recommendations to strengthen vendor governance frameworks, optimize service delivery, improve operational efficiency, and manage costs.
- Assessing business requirements and stakeholder needs to design and implement process improvements and vendor management best practices.
- Preparing analytical reports, dashboards, and performance assessments to support management decision-making and strategic planning.
- Collaborating with business, procurement, finance, and vendor stakeholders to gather requirements, evaluate challenges, and develop practical solutions.
- Facilitating stakeholder consultations and review sessions to assess vendor performance, identify improvement initiatives, and support the implementation of action plans.
- Leading continuous improvement initiatives related to vendor management processes, governance controls, reporting methodologies, and operational effectiveness.
- Advising business on vendor governance strategies, operational improvements, and risk mitigation initiatives by analyzing business requirements, performance metrics, contractual obligations, and service delivery outcomes.
About the team
Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.
Enough about us, let’s talk about you
Do you possess the following?:
- Bachelor's degree with Masters or MBA preferred
- 3-5 years of sourcing, procurement, vendor management, operations, or IT project management experience.
- Proven ability to manage projects and build effective business relationships.
- Experience with sourcing and procurement processes. Contract lifecycle.
- Understanding of value drivers within IT environments.
- Strong analytical skills with experience collecting, consolidating, and analyzing data from multiple sources.
- Proficiency in Microsoft Excel and experience developing reports and dashboards using Microsoft Power BI or similar tools.
- Experience using Microsoft Forms, SharePoint, and Power Automate to improve data collection, workflow management, and reporting efficiency.
- Familiarity with Microsoft Copilot or other AI-enabled tools to assist with analysis, reporting, and productivity.
- Experience creating vendor scorecards, KPI reporting, SLA tracking, or operational performance metrics.
- Demonstrated ability to prioritize work, meet deadlines, and manage competing priorities.
- Strong attention to detail and ability to identify trends, risks, and process improvement opportunities.
- Ability to communicate findings and recommendations effectively to leaders and stakeholders.
- Ability to work effectively with culturally and geographically diverse teams in a virtual environment
- Curiosity and willingness to experiment with emerging technologies, including AI-enabled tools such as Microsoft Copilot, Gemini, Claude, and similar platforms, to improve productivity, reporting, content development, and data analysis.
- Ability to identify opportunities to leverage automation and AI tools to streamline routine tasks and enhance business insights.
- Highly proactive with a continuous improvement mindset; anticipates stakeholder and leadership needs, identifies opportunities to add value, and takes initiative to execute tasks and solve problems before being asked.
Total Rewards
The salary range for this position is $58,000 - $96,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.
Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.
Our promise to our people: Deloitte is where potential comes to life.
Be yourself, and more.
We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.
You shape how we make impact.
Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.
Be the leader you want to be
Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.
Have as many careers as you want.
We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.
The next step is yours
At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.
We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).
When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.
Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.