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Oracle Service Delivery Manager

Deloitte

Deloitte

Amsterdam, Netherlands
Posted on Aug 8, 2025
Apply now

Oracle Service Delivery Manager

  • Technology & Transformation
  • Amsterdam The Edge
  • Master (WO)

Managing client relationship by delivering excellent service. At Deloitte.

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The Service Delivery Manager plays a critical role in
creating, managing, and nurturing long-term client
relationships, serving as a liaison between clients,
technical delivery teams, suppliers, and operational
delivery teams. The key responsibilities of the SDM
encompass governance across all areas of service
management, incident, change and release management,
continual service improvement, automation of regression
testing, regular management reporting, relationship
management, customer satisfaction, and ensuring the
highest level of operational service delivery.

H
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  • Play a pivotal role in ensuring the development and performance of our Oracle Operate services.
  • Lead the development of Application Management Services (AMS) process frameworks to guarantee efficient service delivery and contributing to practice and pipeline development by identifying growth opportunities.
  • Manage operational risks and issues, overseeing all contracted service obligations and ensuring timely escalation of critical matters.
  • Continuous improvement through insightful reporting and trend analysis, providing client management teams with valuable dashboards and key performance indicators (KPIs).
  • Collaborate with technical delivery leads and cloud operations teams to navigate ongoing operational activities that could impact services or clients.
  • Actively participate in discussions regarding delivery programmes and release roadmaps, ensuring you maintain awareness of potential impacts on operational services, thereby strengthening the bridge between clients and our Oracle offerings.

W
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  • You’ll
    receive
    a
    profit-sharing
    bonus.
    On
    top
    of
    your
    fixed
    salary.
    Continuous
    professional
    growth.
    Join
    our
    development
    program.
    A
    work-from-home
    office
    setup
    allowance
    to
    make
    sure
    you
    have
    everything
    you
    need
    for
    an
    ergonomically
    designed
    workstation
    and
    internet
    allowance.
    Work
    part-time
    (32
    hours
    a
    week)
    or
    full-time
    (40-hours
    a
    week.)

What’s in it for you?

  • You’ll
    receive
    a
    profit-sharing
    bonus.
    On
    top
    of
    your
    fixed
    salary.
  • Continuous
    professional
    growth.
    Join
    our
    development
    program.
  • A
    work-from-home
    office
    setup
    allowance
    to
    make
    sure
    you
    have
    everything
    you
    need
    for
    an
    ergonomically
    designed
    workstation
    and
    internet
    allowance.
  • Work
    part-time
    (32
    hours
    a
    week)
    or
    full-time
    (40-hours
    a
    week.)
  • Flexible
    working
    hours,
    you
    are
    in
    charge
    of
    your
    own
    calendar.
  • 26
    days
    of
    paid
    annual
    leave,
    and
    the
    opportunity
    to
    purchase
    additional
    leave.
  • The
    option
    to
    exchange
    three
    national
    holidays
    for
    three
    non-national
    holidays.
  • A
    good
    mobility
    scheme:
    the
    choice
    of
    various
    options
    such
    as
    a
    lease
    car,
    travel
    by
    public
    transport,
    a
    cash
    option
    or
    a
    combination
    of
    these.
  • A
    laptop
    and
    iPhone.
    The
    iPhone
    can
    be
    for
    personal
    use.
  • A
    good
    pension
    scheme
    with
    a
    personal
    contribution
    of
    only
    2%.
    For
    a
    comfortable
    future.
  • An
    opportunity
    to
    take
    part
    in
    our
    collective
    health
    insurance
    scheme.
  • An
    opportunity
    to
    benefit
    from
    tax-efficient
    facilities
    such
    as
    fitness,
    a
    bicycle
    scheme
    or
    the
    opportunity
    to
    lease
    a
    bicycle.
  • The
    opportunity
    to
    use
    55
    hours
    of
    babysitting
    service
    per
    calendar
    year,
    if
    your
    child
    is
    12
    years
    old
    or
    younger.
  • A
    flexible
    budget,
    which
    you
    can
    use
    to
    make
    choices
    in
    flexible
    benefits,
    for
    example:
    purchasing
    extra
    leave
    days
    or
    financing
    a
    bicycle
    plan.
  • Six
    weeks
    of
    fully
    paid
    birth
    leave
    for
    traditional
    households
    and
    rainbow
    families.

B
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We are looking for a candidate who is ready for a challenge, able to inspire and lead teams
to achieve outstanding results, has the courage to innovate, and is committed to continuous
learning. Naturally you are keen to discover and learn new things each day and you are
confident and rely on your self-worth. But most importantly, be the true you. The one and
only you. With your personal strengths, view of the world and unique personality. You need
the following qualifications for the position of [Oracle Service Delivery Manager]:
  • A minimum of 8 years’ experience in client relationship management focused on service delivery.
  • Strong stakeholder management skills and the ability to influence at the executive level.
  • Proven experience managing customer expectations within a support service environment.
  • Experience with Service Level Agreement (SLA) management and its implications for clients.
  • Excellent understanding of Release Management and the underlying software development processes.
  • Experience in drafting and negotiating support contracts.
  • Strong business and commercial acumen.
  • A demonstrated ability to build engagement from the ground up.
  • Relevant Oracle experience (Cloud or R12).
  • Capability to support responses to Requests for Proposals (RFPs), including pricing strategies.
  • Experience working within teams and a passion for coaching others.
  • An excellent command of the English language.

(
W
)
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You will share your expertise with about 100 other
colleagues in the Oracle team that is part of Deloitte
Technology & Transforamtion. Our team focuses on
Cloud ERP, Enterprise Data Management, and
Enterprise Performance Management. Our team
works with clients to conceive, deliver, and operate a
future digital enterprise, with Oracle at its core.
In this department, we find it important to
continuously develop ourselves. That is why we
attach great value to innovation and personal
development.
At Deloitte we work hybrid. This means that we
combine working at the office, at the client, and at
home.

"
W
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i
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f
o
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D
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i
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.
"

Ivan de Koning

Consultant, Oracle Cloud

C
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D
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We are curious to know more about you. To learn what makes you exceptional. Because at
Deloitte, we believe that our mutual differences add value to our client’s needs. Please
introduce yourself and apply for this great opportunity. We are pleased to offer you tips on
how to responsibily combine AI with your unique qualities, ensuring that 'your recruitment
process' truly represents you. Not sure if this vacancy is right for you? Please contact the
recruiter below.

A
p
p
l
i
c
a
t
i
o
n
p
r
o
c
e
s
s

We
are
looking
for
driven
professionals,
with
a
passion
for
their
profession
and
ambition
to
continue
to
develop
themselves.
By
means
of
the
steps
below
we
try
to
find
out
as
much
as
possible
about
you
and
your
knowledge
and
skills.
The
recruiter
will
guide
you
through
this
process.

Application process

We are looking for driven professionals, with a passion for their profession and ambition to continue to develop themselves. By means of the steps below we try to find out as much as possible about you and your knowledge and skills. The recruiter will guide you through this process.

  • Step 1: Preparation

    You can apply for our vacancies online or send us an open application. We will ask you to tell us a bit more about yourself, such as your name and address, for example, and information about your educational background. You can upload your CV and a motivation letter. We will send you confirmation when we have received all your details.

  • Step 2: Resume and motivation

    One of our recruiters will assess your details and determine whether you fit the profile of the vacancy you are applying for.

  • Step 3: The assessment

    When a recruiter sees enough of a match with your profile, we will ask you to complete an online assessment. By playing four online games, we can see which qualities and talents you possess and whether they align with the position you've applied for.

  • Step 4: The interview

    Depending on the scores of the career scan, you will be invited to a first interview with the recruiter. The first interview is conducted with a recruiter and someone from the team. We are curious about who you are, what you have done, and what your expectations are of a new job. We also give you more insight into what we are looking for, and what the responsibilities are that belong to the vacancy. If both you and Deloitte would like to talk further, we invite you for a follow-up interview. In this conversation, we dive deeper into the content. What is your talent and what skills do you master? You may receive a case study during one of the follow-up interviews.

  • Step 5: The offer

    When all conversations have been satisfactorily completed (for both parties), an offer will follow. The recruiter will draw up the contract for you which you will receive digitally.

Ata Akpojiyovbi

Get in touch with Ata Akpojiyovbi Experienced Recruiter Technology & Transformation

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