Discover Technata Job board

Find your next tech job in Kanata North, Canada’s largest technology park. Then explore endless international opportunities and dream about where your career will take you. With the Country’s largest density of technology companies ranging from promising startups to leading global giants, Kanata North is the place to be if you are serious about a career in tech.
Search 
jobs
Explore 
companies
Join talent network
Talent
My job alerts

(Senior) Service Delivery Manager

Deloitte

Deloitte

Amsterdam, Netherlands
Posted on Jun 27, 2025
Apply now

(Senior) Service Delivery Manager

  • Technology & Transformation
  • Amsterdam The Edge
  • Bachelor (HBO/WO)

Manage client relationships by delivering excellent service and make a lasting impact on our clients' businesses. At Deloitte.

W
h
a
t
i
m
p
a
c
t
w
i
l
l
y
o
u
m
a
k
e
?

As a Service Delivery Manager, you will play a crucial role in
establishing and nurturing long-term client relationships.
Acting as the vital link between our clients, delivery teams,
suppliers, and service operational delivery teams, you will
oversee governance across all areas of our Operate
services. This includes service management, incident and
change management, continual service improvement,
automation opportunities, management reporting,
relationship management, and customer satisfaction. Your
dedication to achieving the highest level of operational
service delivery will be essential.

H
o
w
d
o
y
o
u
d
o
t
h
i
s
?

  • Lead client communications, ensuring exceptional service and performance
  • Manage contracted service obligations and client contract modifications
  • Drive continuous improvement through analysis, reporting, and service enhancement plans
  • Proactively manage operational risks and escalate issues promptly
  • Control financial parameters of managed service accounts
  • Collaborate closely with delivery and operations leads to address operational challenges
  • Contribute actively to delivery program discussions and release roadmaps
  • Actively support in proposal development or other pre-sales project

W
h
a
t
’
s
i
n
i
t
f
o
r
y
o
u
?

  • You’ll
    receive
    a
    profit-sharing
    bonus.
    On
    top
    of
    your
    fixed
    salary.
    Continuous
    professional
    growth.
    Join
    our
    development
    program.
    A
    work-from-home
    office
    setup
    allowance
    to
    make
    sure
    you
    have
    everything
    you
    need
    for
    an
    ergonomically
    designed
    workstation
    and
    internet
    allowance.
    Work
    part-time
    (32
    hours
    a
    week)
    or
    full-time
    (40-hours
    a
    week.)

What’s in it for you?

  • You’ll
    receive
    a
    profit-sharing
    bonus.
    On
    top
    of
    your
    fixed
    salary.
  • Continuous
    professional
    growth.
    Join
    our
    development
    program.
  • A
    work-from-home
    office
    setup
    allowance
    to
    make
    sure
    you
    have
    everything
    you
    need
    for
    an
    ergonomically
    designed
    workstation
    and
    internet
    allowance.
  • Work
    part-time
    (32
    hours
    a
    week)
    or
    full-time
    (40-hours
    a
    week.)
  • Flexible
    working
    hours,
    you
    are
    in
    charge
    of
    your
    own
    calendar.
  • 26
    days
    of
    paid
    annual
    leave,
    and
    the
    opportunity
    to
    purchase
    additional
    leave.
  • The
    option
    to
    exchange
    three
    national
    holidays
    for
    three
    non-national
    holidays.
  • A
    good
    mobility
    scheme:
    the
    choice
    of
    various
    options
    such
    as
    a
    lease
    car,
    travel
    by
    public
    transport,
    a
    cash
    option
    or
    a
    combination
    of
    these.
  • A
    laptop
    and
    iPhone.
    The
    iPhone
    can
    be
    for
    personal
    use.
  • A
    good
    pension
    scheme
    with
    a
    personal
    contribution
    of
    only
    2%.
    For
    a
    comfortable
    future.
  • An
    opportunity
    to
    take
    part
    in
    our
    collective
    health
    insurance
    scheme.
  • An
    opportunity
    to
    benefit
    from
    tax-efficient
    facilities
    such
    as
    fitness,
    a
    bicycle
    scheme
    or
    the
    opportunity
    to
    lease
    a
    bicycle.
  • The
    opportunity
    to
    use
    55
    hours
    of
    babysitting
    service
    per
    calendar
    year,
    if
    your
    child
    is
    12
    years
    old
    or
    younger.
  • A
    flexible
    budget,
    which
    you
    can
    use
    to
    make
    choices
    in
    flexible
    benefits,
    for
    example:
    purchasing
    extra
    leave
    days
    or
    financing
    a
    bicycle
    plan.
  • Six
    weeks
    of
    fully
    paid
    birth
    leave
    for
    traditional
    households
    and
    rainbow
    families.

B
e
t
h
e
t
r
u
e
y
o
u

At Deloitte, our Service Delivery Managers are the tactical link between our clients and our
organization. You will be the single point of contact, providing unmatched service and
support throughout the support contract. We prioritize the continuous improvement
process to enhance the efficiency and effectiveness of our services. Through systematic
review, evaluation, and the implementation of improvement initiatives, we exceed customer
expectations and achieve growth and progress. Furthermore, for this vacancy as Service
Delivery Manager you have:
  • At least 7 years of relevant work experience in the field of managed services within an advisory and/or service organization;
  • Expert knowledge in the field of service management, incident management and change management, continuous service improvements, and relationship management;
  • Excellent knowledge in the field of Cloud or Data and AI or Oracle in general, familiar with the entire IT landscape, end to end;
  • Experience building teams in an evolving environment;
  • Working with multidisciplinary teams at home and abroad;
  • The drive to build a team and grow it towards joint success;
  • An excellent command of the Dutch and English language, spoken and written;

(
W
)
h
e
r
e

You will share your expertise with about 90 other
colleagues in the Engineering team that is part of
Deloitte Technology & Transformation. Our team
focuses on building our own multi-capability
engineering team.
We are cloud engineers who meet the needs of our
clients today and design their needs for the future.
We support our clients in their (cloud) strategy, the
solution to their dreams and we build the future
together with them. This requires people with
engineering ingenuity in very different ways. To
support our team we created three pillars:
  • Strategy & Architecture
  • Assets & Industry Solutions
  • Engineering & Integration
Within the Cloud Engineering team, we believe
collaboration and diversity are fundamental to
success. We work together with the our clients, not
for them. We place great emphasis on learning, are
very involved in your development, and support you
in achieving your goals.
At Deloitte we work hybrid. This means that we
combine working at the office, at the client, and at
home.

'
K
u
b
e
r
n
e
t
e
s
,
D
e
v
S
e
c
O
p
s
t
o
o
l
s
,
m
a
c
h
i
n
e
l
e
a
r
n
i
n
g
,
b
i
g
d
a
t
a
,
a
t
D
e
l
o
i
t
t
e
w
e
w
o
r
k
w
i
t
h
t
h
e
l
a
t
e
s
t
a
n
d
g
r
e
a
t
e
s
t
t
e
c
h
n
o
l
o
g
i
e
s
.
'

Michael Kandelaars

Specialist Lead Cloud Engineering

C
o
n
n
e
c
t
y
o
u
r
f
u
t
u
r
e
t
o
D
e
l
o
i
t
t
e

We are curious to know more about you. To learn what makes you exceptional. Because at
Deloitte, we believe that our mutual differences add value to our client’s needs. Please
introduce yourself and apply for this great opportunity. We are pleased to offer you tips on
how to responsibily combine AI with your unique qualities, ensuring that 'your recruitment
process' truly represents you. Not sure if this vacancy is right for you? Please contact the
recruiter below.

A
p
p
l
i
c
a
t
i
o
n
p
r
o
c
e
s
s

We
are
looking
for
driven
professionals,
with
a
passion
for
their
profession
and
ambition
to
continue
to
develop
themselves.
By
means
of
the
steps
below
we
try
to
find
out
as
much
as
possible
about
you
and
your
knowledge
and
skills.
The
recruiter
will
guide
you
through
this
process.

Application process

We are looking for driven professionals, with a passion for their profession and ambition to continue to develop themselves. By means of the steps below we try to find out as much as possible about you and your knowledge and skills. The recruiter will guide you through this process.

  • Step 1: Preparation

    You can apply for our vacancies online or send us an open application. We will ask you to tell us a bit more about yourself, such as your name and address, for example, and information about your educational background. You can upload your CV and a motivation letter. We will send you confirmation when we have received all your details.

  • Step 2: Resume and motivation

    One of our recruiters will assess your details and determine whether you fit the profile of the vacancy you are applying for.

  • Step 3: The assessment

    When a recruiter sees enough of a match with your profile, we will ask you to complete an online assessment. By playing four online games, we can see which qualities and talents you possess and whether they align with the position you've applied for.

  • Step 4: The interview

    Depending on the scores of the career scan, you will be invited to a first interview with the recruiter. The first interview is conducted with a recruiter and someone from the team. We are curious about who you are, what you have done, and what your expectations are of a new job. We also give you more insight into what we are looking for, and what the responsibilities are that belong to the vacancy. If both you and Deloitte would like to talk further, we invite you for a follow-up interview. In this conversation, we dive deeper into the content. What is your talent and what skills do you master? You may receive a case study during one of the follow-up interviews.

  • Step 5: The offer

    When all conversations have been satisfactorily completed (for both parties), an offer will follow. The recruiter will draw up the contract for you which you will receive digitally.

Meygol Jazani

Get in touch with Meygol Jazani Experienced Recruiter Audit & Assurance

S
t
a
r
t
y
o
u
r
a
p
p
l
i
c
a
t
i
o
n

Submit referral

D
i
d
n
o
t
f
i
n
d
w
h
a
t
y
o
u
w
e
r
e
l
o
o
k
i
n
g
f
o
r
?

Related vacancies
Apply now
See more open positions at Deloitte
Privacy policyCookie policy