Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Ambulatory Analyst you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.

Work you’ll do/Responsibilities

• Responsible for Leading a Team to deliver enhancements, support requests and break-fixes as per standard SLA’s
• User Support: Provide support to end-users, including troubleshooting issues and answering questions related to ambulatory module issues.
• Interact with stakeholders and IT team to troubleshoot Epic system issues and problems related to break-fixes and other support activities.
• Perform change management processes for break/fix or maintenance task implementation.
• Resolve issues or incidents reported by end users and escalate any quality issues or risks with team leads/scrum masters/project leaders.
• Security Management: Implement and maintain data security measures to protect sensitive patient information and comply with healthcare regulations.
• Backup and Recovery: Manage backup and recovery processes to ensure data integrity and availability in case of system failures.
• Documentation: Maintain comprehensive documentation for system configurations, processes, and procedures.
• Work closely with developers, data analysts, and other IT teams to address issues and implement improvements.
• Ensure all operations comply with industry standards and regulatory requirements, particularly those related to healthcare data.
• Respond to and resolve incidents related Ambulatory modules in a timely manner.
• Identify and implement improvements to the system and processes to enhance efficiency and effectiveness.
• Reporting: Generate and distribute regular reports on system performance, data quality, and other key metrics.
• Perform detailed reviews on deliverables and provide technical guidance to the team members
• Lead and drive daily scrum meetings with respect to everyday deliverables and build daily and weekly status reports to be reviewed with Leadership
• Translate business requirements into technical specifications, data queries, and visual representations that effectively communicate insights and trends
• Provide end-user training and support, addressing inquiries, troubleshooting issues, and conducting training sessions to enhance user proficiency
• Strong organization, analysis, and problem-solving skills required, with an emphasis on attention to detail and the ability to work on multiple projects simultaneously
• Assist other team members and offshore team with difficulties encountered due to unexpected data difficulties, system behavior, or indeterminable data locations
• Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management
• Independently and collaboratively lead client engagement workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes

The Team

Operations and Technology Transformation delivers market leading expertise and industry depth by harnessing deep sector knowledge, scaling the power of hybrid services and products, and unlocking the power of Process Bionics to deliver sustainable and impactful solutions to our clients. We advise, design, implement, and deploy innovative and technology enabled solutions focused on “heart of the business” issues in specific sectors including Health Care & Life Sciences, Digital Banking & Payments, Investment & Wealth Management, Insurance, Telecom, Media and Energy & Resources.

Our OTT team brings clients the knowledge of industry leaders who understand the relevant processes and technologies for their industry—and apply them with a process and mindset that tailors transformational change to their specific organization.

Qualifications

Required

• 8 + years of experience in Epic Ambulatory enhancements, break-fixes and support activities
• 5+ years of documentation skills such as - Application understanding, change management etc.
• Active EPIC Certification in Epic Ambulatory module
• Recent experience in application enhancements, break-fixes and maintenance support activities
• Data courier and change management process experience
• Familiarity with HIPAA and other regulations that impact hospitals and clinics preferred
• Experience with US healthcare workflows working as a consultant.
• Experience in new report builds, modifications and analysis on existing reports, experience in go-live support, along with experience in troubleshooting, testing, and support
• Ability to understand Service Level Agreement (SLA) methodology and follow the same as per engagement requirements.
• Familiarity with HIPAA and other regulations that impact hospitals and clinics preferred
• Basic knowledge of messaging formats used in healthcare integration (HL7, FHIR, EDI, CSV, XML, etc.).
• Experience with healthcare/clinical data domains and concepts.
• Understanding of Agile development methodologies.
• Experience with Business concepts, processes, information, and data.
• Ability to work in PST time zone
• Exceptional problem-solving skills, excellent written and verbal communication skills with ability to story tell.

• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
• Limited immigration sponsorship may be available
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
• The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $102750 to $180000.

Preferred

• Work Experience/Direct Knowledge of clinical area or business area to be supported
• Experienced in ITIL service methodology, Service NOW
• Experience working independently with colleagues in a variety of locations and time zones
• Analytical/ Decision Making Responsibilities
• Analytical ability to manage multiple projects and prioritize tasks into manageable work products
• Can operate independently or with minimum supervision
• Excellent Written and Communication Skills
• Ability to deliver technical demonstrations

Additional Requirements

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html