The Talent Transformation Training Hub Leader will lead training strategy development and training operations for the Talent Transformation (TT) and as a part of organizational change management delivered to and for the Deloitte US Talent channel. This manager will work closely with Organization Change Management (OCM) leaders, TT functional workstream leaders and their teams, training contractors, training specialists, and Consulting teams to plan for and deliver TT training.

What You’ll Do:

• Develops, implements, and socializes US firm-wide Talent Transformation (TT) training strategy in coordination with the overall mission
• Collaborates with TT workstream leadership, change management lead/portfolio leader, and subject matter experts to evaluate training needs and define requirements to address competency gaps; select training modalities, recommend technologies, and plan delivery
• Manages the TT change management training Hub team and coordinates the creation and delivery of TT training resources, persona/role-based training strategies and plans, templates/best practices, Cura channels, and the TT training website
• Identifies project resourcing needs and works with internal recruitment team and external agencies to scale staffing in coordination with project timelines
• Oversees onboarding, project assignments, and load balancing for team staff as well as team coaching and development
• Oversees the development, delivery and evaluation of training programs by applying assessment tools to measure effectiveness
• Leverages continuous improvement mindset to iterate on existing programs and resources based on participant feedback
• Manages training communications and distribution strategy across TT workstreams and for the TT program as a whole
• Provides implementation recommendations through research of new technologies and methodologies
• Oversees user acceptance testing (UAT) and includes key stakeholders and engagement group representatives in training development
• Drives clear and effective articulation of stakeholder concerns to project teams, serving as a conduit of business and stakeholder needs, and oversees documentation of business needs during UAT
• Partners with other TT change management leaders in the integrated delivery of change management activities across the Talent Transformation
• Proactively manages group and individual stakeholder needs and concerns through ongoing engagement, eliciting feedback, supporting requirements and testing workshops
• Offers “white glove support” for Talent and business leaders and builds strong working relationships, managing escalations of their concerns, and sharing insights into progress
• Plans for and leads training contingencies and advises project leaders with project communications and stakeholder issues/risk
• Partners with the HRST Digital Enablement and User Experience teams to conceive and develop consistent training interfaces and courses, and change and communications strategies/plans that are aligned with Talent strategies and leading practices
• Oversees training courses and materials to maintain quality and consistency
• Partners with Deloitte US Learning and Development Center of Excellence to maintain Deloitte training consistencies and branding
• Develops knowledge of the Talent Channel, people and processes, and of talent service delivery
• Develops compelling, logically-structured presentations and deliverables that will be shared at the Talent and business leadership level
• Coordinates with other teams across Talent and the Deloitte US businesses, including leaders, as appropriate, to understand project implications for other programs, projects, or processes or when subject matter expertise is required
• Maintains awareness of current business trends, operating conditions, and internal processes and practices that have significant impact on Talent programs

The Successful Candidate Will Possess:

• Experience developing and delivering training as a part of large-scale change management program or organizational transformation, including the rollout of enterprise applications
• Strong understanding of training tools and methods
• Ability to think both strategically and tactically, with strong analytical and problem-solving skills
• Graduate degree in instructional design, preferred
• A practical, working understanding change management methodologies and practices and human-centered change
• The ability to write quickly and well to produce effective communications for audiences across varying channels and levels
• Strong stakeholder management and influencing skills

Qualifications:

• Bachelor’s degree
• Minimum of 8 years of experience; 5 years of related experience in training/learning/development
• Project management experience in successfully planning, managing, and delivering multiple, concurrent, and complex work streams in a matrixed organization
• Experience designing and developing synchronous and asynchronous training
• Strong communication and facilitation skills with advanced PowerPoint capabilities
• Must be legally authorized to work in the United States without the need for employer sponsorship now or at any time in the future

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $93,000 to $191,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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