Quality Senior Principal Engineer (Supportability)

Quality is everything at Dell Technologies. It’s what we’re known for and we build it into all our processes. In Quality Engineering we play a central role by developing, implementing as well as maintaining technical quality assurance and control systems. We look for ways to improve the inspection, verification and validation of our finished products. Our team defines strategy – not to mention governance – for the implementation of quality standards and methodology. In addition to participating in the review of engineering designs, we assist customers or engineers in gathering and analyzing data.

Join us to do the best work of your career and make a profound social impact as a Quality Senior Principal Engineer (Supportability) on our Supportability team in Round Rock, Texas, United States.

What you’ll achieve
As a Quality Senior Principal Engineer (Supportability), you will be responsible for the quality performance of assigned platforms within the PowerEdge LOB through data analysis, dispatch profiling, working with other core team functions for root cause investigation, and containment of possible issues. Direct interfacing with customers is possible in this role.

You will:

• Collaborate with external and internal Enterprise partners to drive continuous and measurable improvements in product and process
• Monitor field performance of systems shipped in the PowerEdge AI portfolio to identify issues and allow for early investigation and mitigation
• Assist investigation, capture root cause failure analysis, lead containment and corrective actions, and document lessons learned to prevent issue recurrence
• Act as liaison between engineering, quality, and services to improve field performance by increasing reliability and implementing fixes for shipped systems
• Prepare detailed documentation for the implementation of fixes for both hardware and software-related items on PowerEdge AI systems

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• BA/BS Degree in the Engineering field (electrical, mechanical, systems, computer) with 8+ years of related experience or MS degree with 4+ years of related experience
• Experience and knowledge of servers and related equipment; AI server knowledge is a plus
• Strong computer skills (Excel proficiency required, PowerBI and SQL a plus)
• Strong data analysis skills, statistical knowledge a plus
• Ability to work effectively with global team members and strong communication, leadership, project management, and change management skills

Desirable Requirements

• Advanced understanding of AI system architecture, statistics, and data analytics
• Experience utilizing Machine Learning, statistical modeling, or pattern recognition for predictive failure analysis and anomaly detection

Compensation

Dell is committed to fair and equitable compensation practices. The salary range for this position is $147,900.00 - $191,400.00.

Benefits and Perks of working at Dell Technologies

Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com.

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 30 January 2026

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.