Developer Experience Principal Engineer

ISG TechOps team includes DevSecOps, LabOps and services, and IT software and tools as well as Strategy and Transformation. We are seeking a passionate and skilled team of individuals who will focus on improving developer workflows and identifying opportunities to enhance the overall developer experience at scale. This team will work within our established Scrum framework and leverage existing tools to drive meaningful improvements and standardization of SDLC for our engineering organization.

Join us to do the best work of your career and make a profound social impact as a Developer Experience (DevEx) principal engineer on our Tech Ops Team in Hopkinton, Massachusetts.

What you’ll achieve

As a Developer Experience (DevEx) principal engineer, you will focus on improving the overall experience of developers within the Infrastructure Solutions organization. This role is multifaceted and includes several key responsibilities:

· Tooling and Automation: Ensuring that developers have access to the best tools and automation processes. This includes maintaining and improving CI/CD pipelines, build automation, and other development tools.

· Workflow Optimization: Analyzing current developer workflows to identify friction points and areas for improvement. This involves mapping workflows and developing strategies to streamline processes.

· Collaboration: Working closely with development teams to understand their challenges and gather feedback for continuous improvement.

· Training and Support: Provide training and support to developers on best practices and new tools or processes.

· Metrics and Reporting: Establishing metrics to measure the impact of improvements and reporting progress to stakeholders.

· Innovation: Staying updated with industry trends and best practices to bring innovative solutions to the team.

You will:

Develop plans for improving developer experience across different time horizons:

• Address current pain points and quick wins. Implement medium-term strategies to enhance workflows and tools. Plan for long-term improvements and innovations to sustain and advance developer productivity.

• KPI Analysis: Utilize available resources and tools to study both agile team metrics and developer-specific KPIs, including leading and lagging indicators, to drive data-informed decisions.

Developer Happiness Measurement: Create a consistent way to measure developer happiness through:

• Qualitative: Discussion-based feedback loops to gather insights and sentiments.

• Quantitative: Happiness scores at the end of sprints or releases to track satisfaction levels.

• Developer Advocacy: They act as advocates for developers, ensuring their needs are met and their work environment is optimized for productivity and satisfaction

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 7+ years of experience in roles focused on developer experience, standardizing workflows, DevOps, or SDLC process improvement

• Experience implementing Scrum at Scale methodologies in large-scale, enterprise engineering organizations is a must

• Strong analytical skills with the ability to map, standardize and optimize processes.

• Passion for improving developer experience and productivity.

• Process Efficiency Certifications: Kanban, Lean, Six Sigma, or other process improvement methodologies.

Compensation: Dell is committed to Fair and Equitable compensation practices. The Base Salary Range for this role is $145,000 to $185,000

Benefits and Perks of working at Dell Technologies

Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member - right now at MyWellatDell.com

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 7/16/2025

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.