Principal Engineer, Solutions Architecture

Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

Join us as Principal Engineer, Solutions Architecture on our Professional Services team in Hyderabad / Bengaluru to do the best work of your career and make a profound social impact.

What you’ll achieve

The Global Remote Delivery Team is looking for a Snr technical resource who will cultivate strong customer relationships ensuring a 'customer for life' relationship. Holds responsibility for achieving the Dell Technologies Bar of Excellence as the highest level of Customer Satisfaction for every customer.

Acts as the trusted advisor to the customers executive team. Work collaboratively across customer key stakeholder organizations such as line of business leaders and IT decision makers. Working independently or as a team lead consulting with others as an SME. May Lead multi-functional teams at program management level and coordinates activities across multiple projects. Participates as an SME in developing internal training content and delivery

You will:

• Creates/owns solutions documentation and leads technical customer engagements, contributes to executive level customer facing presentations.

• Responsible for identifying and developing new opportunities at existing clients as well as opportunities with new clients

• Develops and implements best practices and process improvements throughout the organization.

• Influences and negotiates cross-functional teams, build and develop team competence through certifications and training programs

• Prepares technical architectural and implementation design documents and works with the Project Manager to develop the implementation plan, manage Escalation & Change Control procedures necessary

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 8-12 years of related experience in a professional role with a Bachelor’s degree; or 3+ years with a Master’s degree; excellent understanding of SCCM\MECM \Intune design and administration.

• Proven track record in Mobile Device Management

• Strong writing skills and demonstrated ability to document processes for the customer

• Strong communication skills in working with the customer

• Strong knowledge, understanding and application of project management principles and methodologies

Desirable Requirements:

• Knowledge and experience in running multifunctional and remote teams

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 15 July 2025

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.