Senior Principal Quality Engineer

Quality is everything at Dell Technologies. It’s what we’re known for and we build it into all our processes. In Quality Engineering we play a central role by developing, implementing as well as maintaining technical quality assurance and control systems. We look for ways to improve the inspection, verification and validation of our finished products. Our team defines strategy – not to mention governance – for the implementation of quality standards and methodology. In addition to participating in the review of engineering designs, we assist customers or engineers in gathering and analyzing data.

Join us to do the best work of your career and make a profound social impact as a Senior Principal Quality Engineer on our Quality Engineering Team in [Taipei].

What you’ll achieve
As a Senior Principal Quality Engineer, you will drive continuous improvement in the quality of systems, peripherals and software to ensure that Dell delivers high quality products to customers. You will work with customers and process their feedback to drive product improvement in order to prevent recurrence of quality issues.

You will:
•Manage the Line of Business (LOB) Quality team to identify and implement projects to improve the customer experience, reduce dispatched rates (FIR) and call rates (CPB)
•Steer quality teams to execute plans/schedules that support LOB goals and initiatives
•Forecast lifetime dispatch rates (3 year FIR) and call rates (3 year CPB) for current and new platforms
•Drive quantification of Warranty Cost liability by platform and channel with 3-year cost per box shipped goals
•Define and drive reduction initiatives, and develop supporting business cases for product design features while influencing supply base for quality improvements

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements
•12 to 15 years of related experience
•Ability to proactively communicate and deal with ambiguous situations by recommending effective solutions
•Motivated to solve problems that affect the project goals and recognize impact, benefits and risks advises on solutions
•Advanced understanding of technology discipline, such as hardware, software, solutions and ability to influence other groups through technical expertise
•First-hand experience with quality tools, data, and processes and can use those tools to influence design outcomes and improvements across LOB’s within project, across

Desirable Requirements
•Bachelor’s degree

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 30 Jan, 2025

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.