Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

Role Overview

We are seeking a Practice Operations Analyst to support the day-to-day operations of our consulting practice. This role is India-based and will serve as the operational backbone of the team – ensuring sales pipelines are accurate, projects are tracked, financials are consolidated, and knowledge assets are well organized. The ideal candidate will bring a mix of analytical rigor, attention to detail, and strong communication skills to collaborate effectively with senior consultants in the US.

Key Responsibilities

Sales & CRM Operations

• Track and maintain all incoming leads across channels (website, referrals, PE sponsors, partners).

• Keep CRM systems (Salesforce, HubSpot, MS Dynamics, or similar) updated with accurate lead, opportunity, and client data.

• Follow up with team members to confirm updates on leads and opportunities.

• Prepare weekly pipeline dashboards (lead status, win/loss, conversion rates).

• Maintain a repository of proposals and RFP responses.

Project Operations

• Maintain a master list of active projects, tracking status, staffing, budgets, and timelines.

• Conduct weekly check-ins with engagement managers to capture project progress and risks.

• Track team schedules and utilization to support staffing decisions.

• Align pipeline opportunities with available capacity to support resource allocation.

• Collect project summaries and translate them into polished case studies and internal knowledge artifacts.

Practice Management & Financials

• Track and report on practice-level financials (revenue, margin, backlog, forecast).

• Develop and maintain Power BI dashboards for leadership (sales, staffing, financials).

• Prepare practice performance updates for leadership meetings and QBRs.

• Support internal governance routines (weekly ops calls, monthly reviews).

Data & Analytics

• Manage access, permissions, and data quality for CRM, scheduling, and collaboration tools.

• Collect and clean data for reporting on sales, staffing, and project delivery.

• Automate recurring reporting where possible (Power Automate, Excel macros, CRM automation).

• Conduct basic data analysis (pipeline health, utilization trends, revenue mix).

Design & Communications

• Create professional, client-ready PowerPoint decks with strong visual storytelling.

• Design internal collateral such as templates, one-pagers, and case study layouts.

• Ensure brand and formatting consistency across all materials.

Knowledge & Team Support

• Organize and maintain the practice deliverables repository (decks, playbooks, reports).

• Capture knowledge from completed projects into reusable content.

• Coordinate scheduling for leadership and practice-wide meetings.

• Serve as liaison between offshore operations and US senior consultants for updates and validations.

Collaboration Model

The Analyst will work closely with US-based senior resources, providing structured support while ensuring final decisions and validations remain with leadership:

• Sales Leaders / Directors → Align on opportunity pipeline, ensure CRM accuracy.

• Engagement Managers → Provide timely project updates, track deliverables, flag risks.

• Practice Leader → Consolidate financials, pipeline, and utilization into dashboards.

• Marketing / BD Team → Translate project outcomes into client-facing collateral.

• Resource Managers → Coordinate staffing based on pipeline and demand.

Candidate Profile

Skills & Competencies

• Strong Excel and Power BI (pivot tables, dashboards, basic DAX).

• CRM familiarity (Salesforce, HubSpot, MS Dynamics, or Zoho).

• Exposure to project coordination / PMO functions.

• PowerPoint and graphic design polish (visual storytelling, templates).

• Clear written and spoken English for drafting case studies, emails, and reports.

Experience

• Prior experience in consulting operations, sales ops, or project coordination roles.

• Exposure to professional services (Big 4, mid-tier consulting, or IT services firms).

• Experience working with global/US teams across time zones.

Traits

• Highly detail-oriented, structured, and organized.

• Proactive with follow-up; anticipates needs rather than waiting for instructions.

• Comfortable handling sensitive financial and client data.

• Quick learner of new tools and systems.

We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

Our Benefits:
At Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you!

How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!

More about Crowe:

C3 India Delivery Centre LLP formerly known as Crowe Howarth IT Services LLP is a wholly owned subsidiary of Crowe LLP (U.S.A.), a public accounting, consulting and technology firm with offices around the world. Crowe LLP is an independent member firm of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory firms in more than 130 countries around the world.

Crowe does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.