The Senior Director, Sales Operations position will support the CRO of the Americas in driving operational efficiency and effectiveness across the sales organization. This role requires a strategic thinker with strong analytical skills, exceptional communication abilities, and a deep understanding of sales operations. The ideal candidate will possess a deep understanding of business dynamics, market trends and competitive landscapes, as well as be a collaborative partner, capable of aligning sales strategies with business objectives and driving initiatives that enhance sales performance. In this role you will... Be the business partner/strategic advisor to the CRO of AMER sales and provide strategic support to the AMER Sales Leadership team. Lead a team of operations professionals that will provide operational support to the AMER Sales Leadership team on rhythm of the business activities; including business reviews, forecasting, annual planning and sales cadence. Collaborate with AMER Sales leadership and cross-functional stakeholders in developing go-to market strategy, resource plan, and key performance metrics. Scale and mature critical business processes to improve business performance. Drive the pipeline and forecast, along with monthly actual to plan variance analysis to provide an understanding of the deltas and drivers. Support the instrumentation of global operating frameworks and best practices within AMER, specifically territory carving and GTM resource planning to optimize our coverage model across top markets and our incentive comp strategy across all GTM roles. Implement early warning systems to help proactively manage the growth of the business (i.e. customer churn, pipeline, conversions, pricing, etc.) Drive cross functional alignment across Sales Leadership, Finance, and our Marketing Customer Success teams by owning AMER cross-functional cadence. Help identify areas of concern (e.g. lack of pipeline to support growth) and solution both short-term and long-term initiatives to address areas of concern. You have what it takes if you have... Bachelor’s degree in Business, Marketing, or related field; MBA or advanced degree is a plus. 8+ years of experience in sales operations, business analysis, or related field. Strong understanding of sales processes, tools, and methodologies. Excellent analytical and problem-solving skills, with a strong attention to detail. Proficiency in enterprise sales management systems and data analysis tools (e.g., Salesforce, CPQ, Clari, Anaplan, Tableau). Exceptional communication and presentation skills, with the ability to influence and collaborate with senior leadership and cross-functional teams. Proven ability to manage multiple projects and priorities in a fast-paced environment. Demonstrated leadership skills and experience in leading geographically dispersed teams.