Manager, Customer Success

As the Manager of Customer Success for the Americas region, you will lead a dynamic team of Customer Success Managers (CSMs) dedicated to driving customer retention, renewal, and satisfaction. You’ll empower your team to overcome challenges and maximize customer value through effective adoption of the Cornerstone Galaxy solution. Collaborating across teams, you’ll be a key driver in ensuring our customers achieve their desired outcomes and continued success.

In this role you will…

• Lead, mentor, and grow a diverse team of CSMs through hiring, coaching, and professional development, unlocking their full potential.
• Guide CSMs in customer relationship management, product expertise, talent management best practices, and strategic business insight.
• Serve as the escalation point for complex customer issues where standard processes have been exhausted.
• Oversee the quality and consistency of Customer Success programs including adoption support, customer coaching, engagement initiatives and Customer Success Package offerings.
• Drive team performance and engagement by monitoring critical success metrics such as renewals, retention, and upsell opportunities.
• Lead and contribute to special projects, both within Customer Success and cross-functional teams.
• Adapt and take initiative by owning additional responsibilities as the business evolves.

You have what it takes if you have…

• 2+ years in Customer Success, Account Management, or a customer-facing role with proven team leadership.
• 10+ years of professional experience in talent management, consulting, or related fields demonstrating strong business acumen, agility, and technical aptitude.
• Bachelor’s degree or equivalent experience in Human Resources, Organizational Development, Training & Development, or a related discipline.
• Exceptional attention to detail with the ability to juggle multiple projects and priorities effectively.
• Strong organizational and follow-through skills ensuring customer expectations and deadlines are consistently met.
• Excellent communication and analytical abilities.
• Willingness and ability to travel up to 15-30%.

Extra Dose of Awesome if you…

• MBA or advanced degree.
• Relevant certifications such as SPHR, SHRM-CP, SHRM-SCP, CCP, or CPLP.
• Experience with Salesforce, Gainsight and AI platforms.

Join us and be part of a team that’s passionate about driving customer success and making a real impact!

Our Culture:

Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today.

Who We Are:

Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.

Total Rewards:

At Cornerstone, we are dedicated to inspiring excellence and pushing boundaries in everything we do. Our compensation strategy is based on three fundamental principles: equitable pay, market-driven research, and skill-based appraisals. As part of our mission to share success and empower individuals to thrive in an ever-changing world, the listed salary range is just one element of Cornerstone’s comprehensive compensation package. This compensation package may also include annual bonuses, short- and program-specific awards depending on the role, and a comprehensive benefit offering. The disclosed salary range reflects the geographic differential based on the location of the position if applicable. The starting salary for the successful applicant will depend on several job-related factors, including education, training, experience, certifications, location, business needs, and market demands. This range is based on a full-time position and may be adjusted in the future. Join us in shaping the future of work — tomorrow, together. Experience flexibility and empowerment in your career at Cornerstone. The BASE salary range for this position is: 103100 - 165000 USD.

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Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com or +1 855 454 8433.

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