Senior Executive Program Director - United States

The Senior Executive Director to the Chief Customer Officer serves as a strategic business partner and key support function, managing complex projects, communications, and operational initiatives across the customer organization. This role acts as an extension of the CCO, attending executive meetings, synthesizing critical information, and driving follow-up actions to ensure successful execution of strategic priorities. The Senior Executive Program Director will be responsible for developing executive-level communications, analyzing business performance data, and managing cross-functional relationships while maintaining the highest levels of confidentiality. This position requires approximately 25-50% travel and functions as the primary liaison between the CCO's office and other business units, external stakeholders, and key customers.

In this Role you will perform…

• Strategic Planning & Execution: Partner with the CCO to develop and implement strategic initiatives across the customer organization. Transform high-level executive discussions into detailed project plans, ensuring alignment with company objectives and driving measurable outcomes.
• Executive Communications Management: Craft and manage all forms of executive communication including board presentations, customer communications, and internal messaging. Ensure the CCO's voice and vision are effectively conveyed across all platforms and audiences.
• Data Analysis & Insights: Lead the development of executive reports and analytical frameworks to monitor business performance and customer health. Synthesize complex data into actionable insights that inform strategic decision-making at the executive level.
• Stakeholder Management: Serve as the primary liaison between the CCO's office and key stakeholders, including executive leadership, board members, and strategic customers. Build and maintain strong relationships across all levels of the organization to facilitate effective collaboration.
• Meeting Management & Follow-through: Participate in executive-level meetings, capture key decisions and action items, and drive follow-up initiatives. Anticipate potential roadblocks and proactively develop solutions to keep strategic initiatives on track.
• Project Portfolio Management: Oversee the CCO's portfolio of strategic projects, ensuring appropriate prioritization, resource allocation, and timely execution. Manage multiple complex initiatives simultaneously while maintaining high attention to detail.
• Operations & Process Optimization: Identify opportunities to improve efficiency within the CCO's organization through process optimization and automation. Implement and manage systems to streamline workflow and increase productivity.

You have what it takes if you have…

• Minimum of 10 years of experience to include at least 2 years of experience at a management consulting firm with demonstrated success in client-facing roles
• Exceptional communication skills with proven ability to craft executive-level presentations, memos, and communications that drive action
• The ability to create compelling visuals and analyze complex datasets
• Demonstrated experience managing multiple complex projects simultaneously with strong attention to detail
• Self-starter mentality with the ability to anticipate needs before they arise
• Comfortable with ambiguity and able to thrive in a fast-paced environment
• Strong work ethic with a whatever-it-takes attitude to get the job done
• Proficient in the use of AI and activation of social media

What sets top candidates apart…

• Previous experience in a high-growth, PE-backed technology company
• Understanding of SaaS business models and customer success metrics
• Proven ability to influence and build relationships across all levels of an organization

Our Culture:

Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today.

Who We Are:

Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.

Total Rewards:

At Cornerstone, we are dedicated to inspiring excellence and pushing boundaries in everything we do. Our compensation strategy is based on three fundamental principles: equitable pay, market-driven research, and skill-based appraisals. As part of our mission to share success and empower individuals to thrive in an ever-changing world, the listed salary range is just one element of Cornerstone’s comprehensive compensation package. This compensation package may also include annual bonuses, short- and program-specific awards depending on the role, and a comprehensive benefit offering. The disclosed salary range reflects the geographic differential based on the location of the position if applicable. The starting salary for the successful applicant will depend on several job-related factors, including education, training, experience, certifications, location, business needs, and market demands. This range is based on a full-time position and may be adjusted in the future. Join us in shaping the future of work — tomorrow, together. Experience flexibility and empowerment in your career at Cornerstone. The BASE salary range for this position is: 131200 - 209900 USD.

Check us out on LinkedIn, Comparably, Glassdoor, and Facebook!

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com or +1 855 454 8433.

Read the EEO is the Law poster here, and the supplementary poster here

Read the Read the Pay Transparency Nondiscrimination Provision poster here