Technical Consulting Engineer - Network Security/AAA
Cisco
Meet the Team
We change the World; we are passionate about the brand we represent. Everything is converging on the Internet, making networked connections more significant than ever before in our lives. Our work hybrid model allows Cisconians to build and share groundbreaking ideas that impact everything and everyone. You will be part of a team that cares about its customers, that encourages development, enjoys having fun, supports each other and learn from each other. You take care of the customers; we take care of you.
Your Impact
You will be part of Cisco's Global Technical Center in the Customer Experience - Support Services organization. This team’s focus is to help customers deploy and operate their networks while applying tackle techniques that will help them to efficiently operate their Cisco’s solutions. Our dedication is to deliver THE BEST possible customer experience, being A differentiator and THE REASON why customers choose Cisco.
As Technical Consulting Engineer (TCE), you will:
- Provide sophisticated technical support for Cisco security products (AAA (Authentication, Authorization, and Accounting), ISE (Identity Services Engine), and AnyConnect technologies) to Cisco customers, partners, account teams, and other internal technical support teams.
- Handle a wide variety of technical support problems—from simple application or network configuration fixes to very sophisticated solve and problem resolution.
- Work with minimal direction and exercise judgment within defined procedures to resolve appropriate action.
- Stay updated on new technologies and trends in AAA, ISE, AnyConnect domains and other related technologies.
You will be the front-line defense for Cisco’s Customers supporting our 24/7 global business model. This may require you to potentially work an alternative shift schedule and/or additional Weekend Day(s), in a rotational setup.
The Technical Consulting Engineer is a hybrid position. Candidates should reside in Mexico and plan to be able to work from the Mexico City office or Guadalajara Office.
Minimum Qualifications
- Hands-on experience with Cisco networking products and solutions
- Strong troubleshooting and problem-solving skills
- Ability to use Linux and CLI tools: Familiarity with tools such as SSH, bash, grep, ip, vim/nano, curl, ping, traceroute, and telnet
- Experience with Unix, analyzing packet captures with Wireshark, using RegEx for log analysis.
Preferred Qualifications
- BS in a technical field (such as CS, EE, IT) or equivalent 3+ years related experience in Customer Service and Support.
- Experience designing, deploying, configuring, supporting, fix, and debugging networks.
- Experience with research and development of automation tools with Python or any other scripting language.
- Experience with configuration and management of Microsoft Active Directory, experience with cloud-based technologies, AWS, Microsoft Azure.
- CCNA, CCNP Security Certification is desired.
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.