Meet the Team

Join our Cisco CX Observability Architectures team to help our customers realize the full potential of their investment in Cisco Splunk Observability portfolio. We have the benefit of exposure to a plethora of technologies in this space, with focused and deliberate intent on constant learning. Join us and help further elevate our services delivery outcomes in the dynamic and exciting observability domain.

Your Impact:

• Shape customer expectations and thoroughly align outcomes with customer requirements with focus on business value.
• Participate in all aspects of the initiative from the initial strategy discussions through the delivery process, requirements gathering, design and implementation.
• Partner with the client Project Managers and internal Project Managers to validate that high-level project scope, schedule, resource plan, and estimates are aligned to ensure a successful project / program outcome.
• Perform configuration of the entire Cisco Splunk Observability product suite to meet the customer requirements.
• Facilitate appropriate workshops and other sessions as necessary to capture business and technical requirements, current and desired states, and deliver a best-practice based global architecture and implementation.
• Define global architecture to meet desired state vision including business, application, data, technical, integration and security architectures.
• Provide oversight at key milestones and manage expectations during the project implementation lifecycle.
• Provide technical leadership and contribute to key decision making related to new solutions and products, cross-product integrations, and product upgrades.
• Ensure successful delivery of desired outcomes by engaging in risk management and mitigation, and operational program governance.
• Effectively build and leverage relationships within the client organizations and internal to ensure success.
• Develop strong technical champions and coaches within project teams.
• Mentor client team members in their area of subject matter expertise.

Minimum Qualifications:

• Bachelor’s Degree in CS or relevant technical field experience and/or 3-5 years of related Observability experience.
• Experience leading project implementation teams and being responsible for delivery at large enterprise clients.
• Self-starter; demonstrates initiative and leadership across projects and within the team.
• Successfully manages stakeholder expectations through solid communication and documentation.
• Strong leadership and interpersonal skills. Ability to interface at all levels within an organization, technical to senior management.
• Ability to process and advocate client requirements and product gaps into the development (R&D) organization.
• Demonstrable experience deploying observability solutions and associated infrastructure, within both on-premise and cloud environments in large complex global enterprise environments.
• Configuration experience with Windows, Linux operating systems (bash, shell)
• Technical implementation experience defining metrics, thresholding and reporting baselines.
• Strong experience in analysis, design, and technical documentation.
• Familiarity with Splunk/AppDynamics and / or other cloud monitoring tools, including APM, Infrastructure, Logs, Synthetics, and RUM
• Certifications or equivalent experience with cloud native technologies across multiple cloud providers (Docker, Kubernetes, EKS, GKS, OpenShift etc.)

Preferred Qualifications:

• Deploying, configuring and visualizing OpenTelemetry pipelines.
• Previous experience in observability services delivery.
• Certifications or equivalent experience with cloud native technologies across multiple cloud providers (Docker, Kubernetes, EKS, GKS, OpenShift etc.)
• Configuration experience with system API administration/management.

#WeAreCisco (This is the Standard and cannot be changed)

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.