The application window is expected to close on May 31, 2025.

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

The preferred work location for this role is San Jose, CA.

Meet the Team

The US Commercial Delivery team is a high volume, strategic team that scales professional services for the US Commercial market. We pride ourselves on being innovators, incubators of new technology and the leaders of services growth for the Americas. Come join our blended family of senior-level experts, along with early-in-career superstars, for an engaging professional services job in a unique, dynamic and fast-moving work environment.

Your Impact

The Customer Program Manager (CPM) is responsible for planning, overseeing, and implementing support and service activities to ensure the successful adoption of Cisco products. This role involves ensuring quality service and operational performance within program and delivery standards and developing strong client relationships to understand their business and product needs. The CPM identifies service requirements, plans service delivery, and proactively reduces client downtime and support costs. They collaborate with sales and support teams to showcase the value of support offerings and find opportunities for business expansion.

Key responsibilities include:

• Leading complex programs with multiple projects, managing dependencies, and ensuring they deliver value to the customer.
• Providing vision, strategy, and governance while aligning with business objectives.
• Tracking program metrics, managing financials, and ensuring profitability.
• Ensuring timely, budget-compliant, and high-quality program delivery.
• Conducting program-level planning, resource management, and customer engagement, while overseeing interdependent projects.
• Serving as a mentor and point of contact for clients, addressing technical delivery issues.
• Identifying additional business opportunities and contributing to presales evaluations, requirements gathering, and renewals.
• Developing risk response strategies and managing program-level risks.
• Leading contract change management processes.
• Managing delivery and commercial aspects with partners and subcontractors.
• Sharing lessons learned and best practices with the program manager community.
• Continuous technical learning of Cisco’s products and services.

Minimum Qualifications

• BS in Business or technical field with 5+ years of project management and/or service delivery experience in complex projects or portfolio management.
• Proficiency in Agile project management methodologies and experience with JIRA.
• Strong verbal and written communication skills.
• Team orientation - working through sophisticated leadership structures to successfully apply Project Management discipline to accomplish the work.
• PMP (Project Management Professional) certification.

Preferred Qualifications

• Experience as senior leader with customer and executive partner skills in issue management and resolution.
• Exposure and/or curiosity about workflow automation and AI for program efficiencies.
• PMI-ACP (PMI Agile Certified Practitioner) certification.
• Skilled at alignment of service activities to customer technical and business priorities and outcomes.
• Solid baseline understanding of Cisco’s products and technologies, CCNA certification preferred.

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.