Do you love writing, are self-driven, passionate about the customer, thrilled by new technology, and enjoy working with global teams? If your answer is “yes” we’d like to talk to you!

The Cloud and Network Security Group technical communications team at Cisco is looking for looking for senior technical writers (8-10 years’ experience) to join us in our journey to redefine the content experience for our customers.

Who Will You Work With

Our highly collaborative documentation team develops Cloud and Network Security product content. With members in the US and Bangalore, we include leaders, an information architect, technical writers, and content writers. We work with designers, product managers, engineers, and others to improve the customer experience in our products and our content.

Our plans include moving beyond the limitations of traditional user guides into content that focuses on user outcomes. And we’re looking for a content writer who can work with others to develop best practices, guidelines, and strategies for that content.

What You’ll Do

As a technical communicator at Cisco, you will:

· Use your superior writing skills and extraordinary attention to detail to conceptualize, plan, develop and write high-quality documentation.

· Drive innovation and experiment with new-age content formats, information architecture, and work-flow driven, minimalistic content.

· Identify opportunities to improve quality, usability, and productivity.

· Gain an in-depth understanding of customer asks through internal/external connects to drive innovative content development and delivery methods.

· Use data and research to create strategies for evaluating and improving existing content.

· Mentor our writers as they transition to outcome-based content.

· Advocate for the user and a content-first approach to design.

· Help define opportunities for alignment, content reuse, and improved content delivery processes.

· Act as a domain expert and point of contact for user interface writing.

· Write clear, consistent, and concise content and support our less experienced writers in honing those skills.

· Work with engineers and UX designers to write and improve the text in user interfaces.

What You Bring

· Curiosity about people and products, a desire to learn, and a growth mindset.

· Comfort working in a space where change is constant, and problems and solutions are not always well-defined.

· A passion for crafting data- and research-driven content strategies and best practices.

· Creative and critical thinking skills that can help to solve our customers’ problems and identify customer outcomes.

· Active listening skills and outstanding collaboration abilities.

· Expertise in the networking and/or security domains.

· An exceptional quality portfolio (or acceptable alternative) that demonstrates clear, concise, modular writing skills, attention to detail, and innovations in content design.

· An ability to explain the “what, how, and why” behind your samples, including what feature or functionality you documented, how they solved customer problems, and why you chose the content design.

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital and help our customers implement change in their digital businesses. Some may think we’re “old” (39 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns, and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take the difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world-changing? Be you, with us.

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.