What You'll Do

In this role as a Renewals Specialist, you will be focused on protecting existing Cisco customers through timely renewals of security subscriptions and improving their security posture by upselling new features and products from the largest software security company globally. If you come on board, you join the most important organization in the company which has been tasked with the transformation of Cisco Systems to deliver the best Customer Experience (CX) in the industry.

What you will need to do

In this position, you will work predominantly in a virtual capacity interacting with customers and partners via phone and video therefore good interpersonal skills are required. Your responsibilities will be to;

Achieve sales objectives including quota and efficiency requirements and other key performance indicators as determined by sales management.

Collaborate multi-functionally (field sales, other inside sales, channels, delivery, operations, and partners) to build credibility, earn trust, and provide a single customer-facing solution and view.

Interpret and apply install base data to produce an accurate renewal list by customer and partner on a quarterly and yearly basis and drive that information into the sales motions.

Customer Engagement and Accountability:

You will actively engage with customers on their renewal opportunities 270 days before the renewal date. Drive expanded conversations to grow annual contract value and increase Cisco's security footprint with key customers.

Spend > 50% of the time in contact with customers; mainly interact with information technology, line of business, and key decision makers to assess customers’ landscape and inventory to cross and upsell.

30% - 50% of your time developing and executing programs to increase revenue contribution from the channels.

Who You'll Work With

The CX Renewals team is one of Cisco’s fastest-growing sales teams and is a talent engine for Cisco Sales with diverse and motivated teams that consistently deliver profitable growth.

We serve our customer life-cycle through a series of selling motions to drive higher value and an optimal experience from Cisco solutions to drive relevant business outcomes. We are a global, dynamic team. We connect customers with solutions that can transform their businesses and change the world for the better.

You will discover a creative, flexible, and award-winning working environment using the latest Cisco technology to enable you to perform to the very best of your abilities. Our teams adapt quickly to respond to market changes and are all highly encouraged to give back to our local communities

Who You Are

You love leading multiple team members to a successful customer outcome. Your strong analytical skills help provide Cisco customers with insights into their business. You can maintain effective work behavior during times of pressure and setbacks. Ability to efficiently adapt to changing demands and conditions while prioritizing critical issues.

Strengths You'll Need

You have at least 5 years of Sales experience in the information technology industry, specifically in areas of security software renewals & partner sales.

You understand business forecasting and the sales cycle.

You optimally explore interests and options to reach outcomes that gain the agreement and acceptance of all parties by using legitimate data and objective criteria to support one’s proposal.

You have a demonstrable record of sales achievements understanding of security solutions and market trends

Excellent written and verbal communication with external customers, team, management, and with Cisco Sales Team. Ensures the level of communication is appropriately focused for the audience they are presenting.

Required Experience, Skills, and Alignment:

You hold a Bachelor’s Degree, preferably in Business or Communications

Analytical skills to interpret data and produce summaries

Effective customer service skills to resolve partner and customer issues

Influencing and negotiation skills

Positive demeanor, professional work ethic, and standards

Deep understanding and interest in technology

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays, and learns, but our edge comes from our people.

We connect everything – people, processes, data, and things – and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns, and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education, and more – from Smart Cities to your everyday devices.

We benefit everyone - We do all of this while seeking a culture that empowers every person to be the difference, at work and in our communities.

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.