We are seeking a Resident Engineer to join our Cisco CX organization to support a major WEB customer in the Seattle Area. You will be providing on-site consultation, technical leadership, and direction, for the customer as well as the Cisco Teams supporting high visibility issues on Spitfire / CATALYST 8000 & NCS5500, SW defects found in pre-production testing, as well as critical impacting issues found in the customer's production network. Additionally, you will support MSFT SONiC, IOS-XR products, NCS1K, IOS-XE / NEXUS 3000 & 9000. You will work closely with our Operations Managers, Code Developers / BU primes, Network Consulting Engineers, to ensure a quick turnaround on very complex issues. You will also provide leadership, direction, and oversight for High Touch Engineers, partnering with them to provide timely resolution to SEV 1 and SEV 2 cases. You will establish and maintain close relationships with the Customer Network Operations Engineers as well as the “network owners” establishing yourself as a trusted partner.

In this role, you will gain insight on the detailed functionality of Cisco products and partner with all distributed elements of the service chain. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader. Additional responsibilities of the role:

• Demonstrated experience leading IP infrastructure-related projects.
• Strong verbal, written and presentation communication skills to various levels within Cisco and our Customers.
• Interfaces with peer Engineers, Architects, and internal engineering departments.
• Provide Network Problem Resolution and Root-Cause Analysis as per contracted agreement with named customer.
• Provides systems/product training to internal stakeholders and customers.
• Provides guidance, mentoring & leadership to new hires and less experienced engineers.
• Earns the confidence of customers and is able to use the confidence to achieve results.
• Solves extremely complex problems where analysis requires in-depth evaluation of factors with imaginative and innovative troubleshooting and experimentation as well as evaluation of intangible variables.
• Is a technical expert in a broad area covering multiple technologies. Applies expected product behavior across industry practices. Knows how the technology is expected to work in the industry.
• Experience supporting multiple complex projects simultaneously.
• Expert level internetworking troubleshooting in a large-scale network environment.
• Collaborates with Engineering / Code Developers on complex product and software issues, driving resolution of software defects.
• Leading cross-functional teams to resolve major customer issues. Leads team collaboration extending beyond core work group.
• Advanced knowledge and experience with the following areas: Cisco Routing &
• Switching Platforms, Datacenter Platforms, IP Routing, Internetworking, MPLS, LAN Switching, Multicast
• Strong knowledge in software and features, examples include: MPLS (L2/L3 VPN) and MPLS-TE, BGP, ISIS, OSPF, inter-as, BNG, carrier Ethernet, Qos, Ipv6, Vxlan/EVPN and Segment Routing
• In-depth knowledge of network management, network availability & capacity planning
• Experience with Scripting, Python, and/or Linux is a plus.
• Strong technical account management skills. Minimum 5 years of experience in Professional/Consulting Services or high-level support
• Ability to Identify and share opportunities, winning use cases, and relevant strategies to our CX teams and Sales teams.

Who You'll Work With; You will be part of Cisco's CX Organization. As mentioned above, you will work very closely with Service Delivery Managers, Sales Engineers, Software Validation teams, High Touch Operations Managers and SW Developers & Engineers as well as the Service Delivery Executive (SDE) aligned to this WEB customer engagement. This is a customer facing role in the purist sense, you will establish and maintain close relationships and earn the customer’s trust.

Who You Are; First and foremost you enjoy troubleshooting and solving problems, being out front and leading, as well as collaborating with the Services Delivery Manager, Cisco Architects, Engineering, and the Customer on an on-going basis. You also possess an in-depth knowledge of IOS-XR OS products, Specifically the Spitfire, Catalyst 8000, NCS5500, as well as MSFT SONiC . You also work independently, receiving minimal supervision, with no instruction on routine work and general instruction on new assignments. The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in networking technology. The business impact of this role is major, it is

key to our customers view of Cisco, maintaining and strengthening our trusted partner status.

Minimum Qualifications:

• Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 10-15 years related experience.
• Deep knowledge of Data Center infrastructure systems, network environments.
• Ability to analyze, consult on large hyperscale networks.
• Ability to work independently, as this position only receives minimal supervision with no instruction on routine work and general instruction on new assignments.
• Able to isolate and resolve problems, determine root cause, and deliver known solutions with a high level of customer satisfaction.
• Detailed working knowledge on:
• IOS-XR
• MSFT SONiC
• BGP, ISIS, MPLS, Segment Routing
• NCS5500 Fretta
• CATALYST 8000 / Spitfire
• NCS1K
• NEXUS 3000 & 9000

Certifications and desired skills:

• CCIE RS, DC, SP
• Excellent communication, leadership, and soft skills
• Technical Presentation Skills / Engineer & Executive level communications.

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA.

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions. #WeAreCisco

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.