Application Deadline: August 5th 2024 - 7 PM ET

The Director of Rapid Deployment Services leads a team of Deployment Architects, managing Hypershield deployment projects and applying their expert knowledge of the implementation process. They are responsible for strategic direction, design, execution plans, and problem-solving, and working closely with Pre-sales and the Business Unit during the evaluation and throughout the testing and deployment phase. They allocate resources, lead process improvements, collaborate with product and engineering and make tactical and strategic decisions.

They may also act as the Implementation leader in projects, serving as the on-site contact and a critical partner for all team members.

What You’ll Do

• Lead a team of deployment architects and lead the implementation of key deployments
• Translate business requirements into solution designs, driving customer technology transitions and influencing solution architectures and services.
• Actively participate in presales activities, including deployment statement of work scoping, review, and creation.
• Conceptualize and build the Customer Requirements Document, the High-Level Architecture design.
• Plan and document the Implementation and Deployment and Adoption Strategy Plan
• Be a trusted advisor, understanding customer markets and industries, identifying product and growth opportunities, and proposing mitigation plans for identified risks.
• Capture Best Practices, Lessons Learned, Customer Use Cases and document into Playbooks for Documentation Teams and Consulting Engineering and Collaborate with PM and Engineering to translate these into Product features.
• Build and maintain key CX and customer-partner relationships, facilitating a best-in-class customer experience.
• Mentor and develop other Consulting Engineers, providing technical expertise and guidance.
• Continuously strengthen technical skills in relevant domains and adjacent technologies.
• Identify automation opportunities, leading software programmers to implement these for delivery excellence.
• Identify up-sell and renewal opportunities, articulating the business outcome value of Cisco solutions.
• Improve the quality, efficiency, and effectiveness of the Hypershield CX functions, processes, and project delivery.
• Serve as a trusted advisor to the engineering team and PM teams to enhance product and solution features, updates, and roadmap.
• Guide customers in achieving their business, operational, program, or service objectives.

Who You Are:

You're an experienced technical leader in customer-facing roles, including pre-sales and/or service delivery, capable of independent work and a proven experience in sophisticated, agile and unstructured environments with an ability to develop high-level migration and delivery strategies and implement them efficiently. You're an encouraging technologist that can learn and demonstrate the business value of Cisco solutions and driving adoption among customers.

Who You’ll Work With: You will be part of a team of outstanding technical peers from Engineering and Product Management whose #1 focus is to deliver an extraordinary customer experience and ensure customer deployment and expansion success of a highly innovative product! We solve the toughest business challenges with modern datacenter workload solution that accelerate customer and partner success and dedication. Our success is validated through extraordinary deployment and adoption metrics, customer satisfaction metrics, industry recognition, Hypershield expansion metrics.

Minimum Qualifications

• BS/BE/BTech degree in Computer Science or an equivalent technical field with 15+ years of work experience in the IT industry.
• Proven experience with Linux, cloud computing, building multi-cloud and hybrid-cloud solutions across AWS, Azure, Google.
• 8+ years of experience leading teams and/or cross-functional projects.

Preferred Qualifications

• Proven experience with Infrastructure as Code (IAC) tools like Ansible, Terraform, CloudFormation.
• Familiarity with EBPF and in crafting data center and workload security and segmentation solutions.
• Demonstrable experience in Python, Ansible, and related technologies.
• Technical understanding of network services appliances (Firewalls, IPS, load balancers, WAN optimizers) from a network integration perspective.
• Proven experience with virtualization and container environments (Kubernetes, VMware, Microsoft, Cisco CVIM)

Why Cisco

The Internet of Everything is a phenomenon driving new opportunities for Cisco and it's redefining our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected. Imagine creating unprecedented disruption. Your revolutionary ideas will impact everything from retail, healthcare, and entertainment, to public and private sectors, and far beyond. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place to work. With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at Cisco.

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward. So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. A passion for technology and world changing? Be you, with us!

We offer extensive employee benefits including 20 days of PTO, 10 paid volunteering days, paid birthday off, 401k match with NO vesting, generous health/dental/vision benefits and much more.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

#wearecisco

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.