Director, Digital and Process Transformation
Ciena
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
As a key force behind Ciena’s transformation into a digitally enabled, workflow‑driven enterprise, this role shapes how Supply Chain operates at scale. The Director, Supply Chain Process & Enablement defines the architecture, orchestration, and capabilities that elevate process excellence, unlock automation, and ready the organization for intelligent, AI‑enabled operations. This is a high‑impact opportunity to influence Ciena’s global operating model, partnering across Sales, IT, Finance, Services, Customer Operations, and the Enterprise Transformation Office to build a modern, future‑ready Supply Chain ecosystem.
How you will make an impact:
• Lead the design and governance of end‑to‑end Supply Chain process architecture, including Tier 1–4 process maps, business rules, and standards
• Drive a shift to process‑centric execution by establishing scalable workflows designed for automation and cross‑functional consistency
• Define the Supply Chain capability roadmap aligned to enterprise transformation priorities and digital strategy
• Direct the development and deployment of enterprise workflows spanning Order Management, Planning, Procurement, Fulfillment, Logistics, and Service Supply Chain
• Partner closely with IT to align process requirements with digital capabilities, including workflow platforms, planning systems, and enterprise architecture
• Establish process‑performance metrics and cost‑to‑serve frameworks that inform decision‑making and drive operational efficiency
• Champion organizational readiness, enabling teams to adopt workflow automation, continuous improvement, and process‑centric ways of working
The must haves:
• 10+ years of experience in process transformation, shared services, Global Business Services (GBS), workflow automation, or digital capability enablement (+)
• Proven success leading enterprise‑wide or cross‑functional transformation initiatives
• Strong expertise in process design, workflow governance, and operating model transformation
• Direct experience partnering with IT on digital platforms, business‑rule management, or workflow/BPM technologies (e.g., Pega, ServiceNow, Appian)
• Experience with enterprise toolsets such as Kinaxis (supply chain planning) or similar platforms
• Strong analytical and problem‑solving capabilities, with familiarity in cost‑to‑serve or financial performance metrics
• Exceptional communication and influence skills to engage executives, technical teams, and cross‑functional stakeholders
Nice to haves:
• Experience in shared‑services, GBS, supply chain operations, finance operations, or operational excellence roles
• Exposure to ERP implementations, clean‑core strategies, or enterprise architecture frameworks
• Background in telecommunications, high‑tech manufacturing, or complex enterprise environments
• Master’s degree (MBA or equivalent)
• Experience designing AI‑ready workflows or applying AI‑based decisioning principles
• Knowledge of workflow observability, business‑rule externalization, or process‑layer orchestration
• Familiarity with cost‑optimization initiatives across global operations
Pay Range:
The annual pay range for this position in Canada is $141, 100 - $225, 300
Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.
Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.